Description:

　　Lansing location!

　　Will get a list of people to call and schedule appointments. Outbound!

　　Enter data too!

　　Goal is to have a second person upfront to help, but not approved yet!

　　This person will be required to answer calls quickly and assist customers with their needs. These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc... Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.

　　Hours are 8:30 to 5pm and 830-430pm on Fridays.

　　This will shift monthly and they will take turns. Customer is open to ones education.

　　Will coordinate the schedule for the clinical staff. Will verify insurance information and obtain the necessary authorizations and referral forms. Will process the orders in the computer system along with maintaining a current status on orders to be processed. File customer orders. Will discharge patients promptly and courteously and file medical records. Will prep all doc's for imaging as well.

　　Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies. Patients are very sick "so to speak" and at times can be hard to handle. Be courteous.

　　Most have Medicaid with 6-7 different HMO plans. This person will need to differentiate between them all along with other benefit packages.

　　Patient walk in environment. They do have scheduled appointments but a lot of walk ins. Average, 30 per day. 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.

　　Skills:

　　CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store

　　Top Skills Details:

　　CSR,Customer Service,customer service representative,computer skills

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.