JOB REQUIREMENTS: Customer Service Training Coordinator 1101 SusquehannaAve, Superior, WI 54880, USA Req #110 Friday, January 12, 2024 AMSOILINC. has an exciting opportunity as a Training Coordinator in ourcustomer service department. In this role, you will promote thecompany\'s vision, mission, service standards, and commitment tocontinuously improve the customer service department. This includescoordinating employee training, evaluating quality of customerinteractions, and developing training materials. This position is basedout of our AMSOIL center located in Superior, Wisconsin. CoreResponsibilities: Assist in developing, delivering, and maintainingtraining materials Provide coaching and deliver feedback to customerservice representatives Mentor newly hired customer servicerepresentatives to ensure a smooth transition from the learning/trainingenvironment to daily operation Review quality of inbound and outboundphone calls by auditing and observing performance, techniques, andapplication of guidelines and procedures Communicate positive andnegative performance trends and present recommendations to ManagerPosition Requirements: High school diploma or equivalent 3 years ofexperience in customer service Experience monitoring calls and providingfeedback Ability to communicate effectively, courteously, andprofessionally with others in person and over the phone Strong computerskills and proficient in Microsoft Office Suite Preferred Requirements:Experience working in a call center environment Experience with trainingand coaching others At least 1 year of experience in an AMSOIL customerservice position Benefits: Paid time off and paid holidays each yearEmployee bonus program 401(k) with company match Paid life, short-termdisability, and long-term disability insurance Competitive healthbenefits Health savings account (HSA) and flexible spending account(FSA) options Affordable group dental, vision, critical illness, andaccident insurance Employee discount on product Corporate gym membershipIf you have any questions or need assistance with the applicationprocess, please email: [email protected] Equal OpportunityEmployer/Veterans/Disabled Other details Pay Type Hourly 1101Susquehanna Ave, Superior, WI 54880, USA Share this job: AMSOIL is anEqual Employment Opportunity employer. Employment policies and decisionson employment and promotion are based on merit, qualifications,performance and business needs. The decisions and criteria governing theemployment relationship with all employees are made in anondiscriminatory manner, without regard to race, religion, color,national origin, sex, sexual orientation, gender identity, age, maritalstatus, physical or mental disability, medical condition, veteran statusor any other factor determined to be unlawful by federal, state or localstatutes. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/E21C7A0E0A6E468D