Position:

　　Customer Service Officer

　　Job Description:

　　What You'll Be Doing

　　Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.

　　What We Are Looking For

　　Diploma/Degree graduates.With at least 3-5 years of relevant experience in electronics distribution or manufacturing industry.Experienced in order management and customer-oriented role.Excellent customer service and interpersonal skills.Possess strong analytical and problem-solving skills.Ability in prioritizing requests/tasks and multi-tasking.Good communication skills in English. Ability to speak Mandarin is an added advantage.

　　What's In It For You

　　At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

　　Medical InsuranceLife InsuranceYear-end bonusPerformance Bonus5-Day Work WeekGrowth OpportunitiesAnd more!

　　About Arrow

　　Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of USD $37.12 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.

　　Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

　　For more job opportunities, please visit https://careers.arrow.com/us/en.

　　Location:

　　MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

　　Time Type:

　　Full time

　　Job Category:

　　Business Support