Description

　　Role: Delivery Station Customer Support Associate – Dutch and English speaker

　　Job Type: Full-time, 40 hours per week – 12 months fixed term contract (with possibility to extend)

　　Location: 1437ER Rozenburg (Amsterdam, Noordholland, Netherlands)

　　Pay Rate: €15.50 per hour

　　Our mission at Amazon is to be Earth’s most customer-centric company. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

　　What will you do as a Delivery Station Customer Service Associate?

　　As an amazon Delivery Station Customer Support Associate, you will carry out real-time, hands-on investigations to find out where customer orders are located and how we can get them to our customers as swiftly as possible. You will contact customers directly via phone and/or e-mail to confirm crucial delivery details and prevent delays. You will also act as an interface between our customers and Delivery Service Partners, to identify possible root causes, solve issues, and arrange for re-delivery when required.

　　What are your hours?

　　This role requires working variable hours to match when customers need us most. You will work day shifts and your work week is minimum 40 hours, for example 4x10hrs (4x9.5h shifts including two paid 15-minute breaks and one 30-minute lunch break which is unpaid). In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 11am and 7:30pm Monday to Sunday. You will receive your work schedule at least 6 weeks in advance. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

　　Basic Qualifications

　　What qualifications do we need from you?

　　Minimum age: 18 years old

　　Have the right to work in the Netherlands

　　Strong communication skills in Dutch (both written and oral fluency – minimum of C1 level)

　　Good communication skills in English (both written and oral fluency)

　　Intermediate computer literacy

　　The availability to work varying shifts from Monday to Sunday within the operating hours of 11:00 am to 7:30 pm

　　Willingness and ability to work in rotating shifts (i.e. weekend, and overtime as required)

　　What strengths will you bring?

　　Hard-working, articulate, and detail-oriented

　　Friendly and customer-focused in every situation

　　Ability to learn quickly and embrace change

　　Comfortable multi-tasking in a high-energy environment.

　　What benefits will you receive?

　　One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

　　Life insurance

　　Amazon employee discount

　　Lifestyle benefits and retail discounts through our Amazon Extras program

　　Expert training and ongoing opportunities to learn more and develop your skills

　　If this role sounds like it’s for you, then click on the link below to start the application process!

　　You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

　　If successful, we will contact you about next steps!

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

　　Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.