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Customer Service Manager
Customer Service Manager-June 2024
San Antonio
Jun 9, 2026
About Customer Service Manager

  Canteen

  Salary: $65,000

  Other Forms of Compensation: yearly bonus

  Pay Grade: 13

  Growth. Opportunity. Excellence.

  Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

  Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

  Come grow with us. We are Canteen.

  Job Summary

  Key Responsibilities:

  Responsible for site visits and client retention

  Assist branches with grand openings

  Ensure we are compliant with local and national account standards; review corporate compliance reporting

  Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

  Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

  Coordinate efforts to improve the customer retention and client experience at the point of sale

  Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

  Drive compliance to merchandising standards

  Assess performance by location through audit reports (Quarterly District Evaluations)

  Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

  Preferred Qualifications:

  A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

  3 years driving experience required.

  Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

  Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.

  Route management, retail and merchandising experience is preferred

  Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

  Food & beverage experience

  Excellent communication skills required

  Must be able to travel to client sites

  Must be passionate about providing world class service to our clients and customers

  Must be able to lift 50 lbs. on a consistent basis.

  Apply to Canteen today!

  Canteen is a member of Compass Group USA

  Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

  Canteen maintains a drug-free workplace.

  Associates a Canteen are offered many fantastic benefits.

  Medical

  Dental

  Vision

  Life Insurance/ AD

  Disability Insurance

  Retirement Plan

  Paid Time Off

  Holiday Time Off (varies by site/state)

  Associate Shopping Program

  Health and Wellness Programs

  Discount Marketplace

  Identity Theft Protection

  Pet Insurance

  Commuter Benefits

  Employee Assistance Program

  Flexible Spending Accounts (FSAs)

  Req ID: 1265139

  Canteen

  Jacinda Moore

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