To help our teams work together effectively, this role requires you to be located in the Philippines. This role also requires you to work from 9:00pm - 6:00am PHT on weekdays.

　　Our Loyalty Advocate SMB AMER team is comprised of people with backgrounds in customer retention and cloud migration. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers. We're on the lookout for customer-centric Customer Retention Specialists who will be part of our team. You'll report to the Loyalty Advocate Team Lead. This opportunity is perfect for someone with an unmatched passion for building customer loyalty and delivering the world-class cloud experience. Our mission is to support our customers move to cloud and accelerate product expansion or edition upgrades. Among your responsibilities include detailing sales activities and customer data within internal systems. You will be a cloud champion who will help our customers in the end-to-end cloud migration.

　　Engage with SMB Enterprise customers to increase customer awareness of Atlassian's Cloud offering and find opportunities for platform migrations or up-sell during the renewals cycle.Prospect customers through Gainsight and Customer 360 tools. Proactively outreach by email and engage in discovery calls to create growth opportunities.Lead renewal conversations, uncover and address blockers by applying on Churn Monster Playbook to guide customer renewal action.Help to achieve success by overseeing progress and serving as a liaison to support our teams and the customer during their renewal process or cloud migration journey.Manage opportunity records in SFDC and provide accurate opportunity updates and forecast weekly.

　　An experience with SaaS/Tech inside sales engagement, customer retention, customer account management or other similar business operations and related industries.The desire to build customer relationships and sales techniques for successA demonstrated empathy for the customer experience across different countries and culturesAn experience driving value for customers across multiple product offeringsThe ability to be collaborative and prioritize among competing opportunities

　　It's also great if you:

　　Have a high-level familiarity with functional operations of Cloud, Data Center and ServerHave the experience planning and executing discovery conversations, sales and objection handlingAre experienced in handling sales/renewals pipeline with orientation to details/data and capability to prioritize high impact work independentlyHave an experience using Salesforce or other CRM tools