Description

　　Looking for an opportunity to make an impact?

　　At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

　　If this sounds like the kind of environment where you can thrive, keep reading!

　　Leidos is seeking a Customer Care Specialist to support a utility-based Energy Efficiency Program which helps thousands of people save money and make their home more energy efficient. If you're someone who likes to work in a call center environment, help people and solve problems, please apply to be part of this exciting program.

　　A large part of this position includes taking incoming phone calls for the Ameren Illinois residential energy efficiency program. Helping with customer education and counseling with respect to residential energy efficiency (behavioral changes, programmable thermostat training, do-it-yourself upgrades, etc.), often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/air sealing, home performance, or other contractor to schedule work. The position will also be responsible for working in database management systems and technical reference guides to review energy efficiency applications and will report to the HES Manager in Peoria, IL.

　　Job Location: Ameren Illinois and Leidos believe it is very important to provide employment opportunity to the utility ratepayers that reside in Illinois. Therefore, there is strong preference for the successful candidate to be located in the Ameren Illinois service territory https://www.ameren.com/illinois/company/about-ameren/service-territory (roughly the southern two-thirds of Illinois). The Ameren Illinois service territory includes several large to mid-size communities such as Galesburg, Quincy, Peoria, Bloomington-Normal, Champaign-Urbana, Danville, Decatur, Springfield, Charleston-Mattoon, Effingham, Mt. Vernon, Marion, Carbondale, and Metro East (Belleville, O'Fallon, Granite City, Edwardsville, Alton, Collinsville).

　　Remote work: This position will allow for remote work but will require candidate to be located within commuting distance of Peoria IL or Collinsville IL area.

　　That Challenge:

　　Implement an Energy Efficiency Plan:Create and populate records in Customer Management SystemComplete and collect appropriate customer paperworkProvide overview of the program(s)Conduct entry interview and energy advising consultationReview available rebates, incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms when possibleProvide follow up to customers to help them complete home energy upgrades or participate in related programs; Remove customer barriers and leverage customer motivationTrack all activity in Customer Management System:Fill out all appropriate fields in Customer Management SystemFollow reporting requirements outlined by the Program ManagerIntegrate with and support related departments as needed, such as residential energy audits, trade ally management, rebate processing, and quality assuranceProperly execute all energy advisor workflowsAddress all program issues including customer, trade ally or utility complaints based on the defined procedures including proper documentation and follow-upPlan, coordinate, and follow through on tasks and assignments in a timely mannerOther duties as assigned

　　What Sets You Apart: (Basic Requirements)

　　High School Diploma or equivalent with one plus (1+) years customer service experience or equivalent and exemplary customer service skills requiredAbility to travel to the Peoria, IL and/or Collinsville, IL area as needed.Call Center Representative that can accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviorDemonstrated fluency in English language, both written and oralExperience with or strong knowledge of building science principles.Expertise with or ability to learn web-based software Microsoft Office.Strong listening, oral and written communication skillsIndustry experience preferredAbility to communicate with clients and co-workers in a friendly, positive, respectful mannerAbility to maintain a professional demeanor, even under pressureEffectively utilizes available resources to achieve goalsStrong organizational and time management skillsDemonstrate accuracy and thoroughness in all work productsSelf-motivated and driven to deliver on goalsAbility to prioritize, multi-task and deliver in a fast-paced environmentAbility to identify improvement opportunities

　　Program Budget Hourly rate: $18.00 to $19.00 an hour.

　　We take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world's toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

　　Pay Range:

　　Pay Range $31,200.00 - $56,400.00

　　The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.