Responsibilities:

　　The duties and responsibilities of this position consists of, but are not limited to, the following:

　　Drive growth and retention within a dedicated customer portfolio, identifying opportunities, and promoting tailored solutions

　　Proactively and accurately communicate shipment updates, adopting a customer-centric approach

　　Analyze customer inquiries, delivering timely and insightful updates to enhance customer satisfaction

　　Identify opportunities for operational efficiency improvements and implement proactive measures

　　Respond to customer needs promptly, demonstrating a sense of urgency for an excellent customer experience

　　Utilize C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and consistently exceed customer expectations

　　Network internally with Account Management, Operations, and Capacity teams to foster collaborative and streamlined operations

　　Mentor team members to foster continuous learning, development, and collaboration, contributing to overall team success and growth

　　You’re a great fit if you have:

　　High School Diploma or GED equivalent

　　Previous Customer Engagement Experience

　　Ability to travel up to 5% (domestically)

　　Even better if you:

　　Value a diverse and inclusive work environment

　　Have basic proficiency in Microsoft Office Suite of Programs

　　Display attention to detail, accuracy, and problem solving

　　Exhibit demonstrated negotiation, collaboration, and influencing skills

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

　　Affirmative Action Employer/EOE/M/F/Disabled/Veteran

　　Benefits

　　Your Health, Wealth and Self

　　Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

　　Two medical plans (including a High Deductible Health Plan)

　　Prescription drug coverage

　　Enhanced Fertility benefits

　　Flexible Spending Accounts

　　Health Savings Account (including employer contribution)

　　Dental and Vision

　　Basic and Supplemental Life Insurance

　　Short-Term and Long-Term Disability

　　Paid and floating holidays

　　Paid time off (PTO)

　　Paid parental leave

　　Paid time off to volunteer in your community

　　Charitable Giving Match Program

　　401(k) with 6% company matching

　　Employee Stock Purchase Plan

　　Plus a broad range of career development, networking, and team-building opportunities

　　Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.