We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.Want your job to feel rewarding and fun? Join our dynamic Contact Center team of Member Consultants for an opportunity to create exceptional member experience through financial needs consulting! In this role, you'll have the privilege of diving deeper into members' borrowing needs and understanding their holistic financial picture. You'll recommend lending solutions, account products, and counsel on credit wellness. Our Contact Center is a unique one! You will not be rushed, you'll take as much time as the member needs, understanding their journey and advocating for them. You'll take care of our members, and we will take care of you! Apply now!Your day might include:Working with members to understand their financial and lending needsMaking consumer loan product recommendations that align with the member's goalsMeeting members where they're at: conveying complex information to members in a way they understandCreating a positive and low-effort experience for each memberOpening new accounts and troubleshooting, as neededMeeting/exceeding your sales goals, while always keeping the member's best interest front and centerRolling with change in a dynamic atmosphereWorking with Windows PC and multiple web-based applicationsVolunteering with your team in the communityWhat you bring to the team:One (1) year minimum high-caliber customer service experienceA passion for delivering top-notch serviceStrong interpersonal and conflict resolution skills: courteous, professional, friendly, empathetic, level-headed and composedAbility to use open-ended questions to obtain information to be able to present, explain and refer products and services to meet the needs of membersAbility to calculate figures and percentagesYou share our values of giving back to the communityBonus Points if you have:2 years of customer service experienceExperience working in a call center, credit union, or bank!Consumer lending experienceSales experienceBi-lingual, multi-lingualCompetitive Base Pay: $20.42 - $30.64 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits packageThe range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.Position location: 1400 Lakeside Court, Yakima, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.When you'd work: Full time, 40 hours per week, Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needsWorking from home/hybrid requirements:Reliable, high-speed home internet connectionPrivate, confidential workspace, away from distractions and other peopleSuitable desk/surface and desk chairPerks: Here are a few benefits and perks we offer: