Job Description:

　　The Communications Manager is responsible for helping plan sponsors at not-for-profit organizations communicate important information about their retirement plans to their plan participants. This role provides recommendations on the development and production of multichannel communications and is responsible for the production workflow and timely, quality final delivery. This candidate works collaboratively with multiple client service team serving the needs of multiple clients - often with complex retirement programs.

　　The Expertise We're Looking For

　　Degree in Journalism, Communications, English, Marketing, or related field strongly desiredPrint production and digital marketing experience strongly desiredFive to seven years of project management experience preferredExcellent written and oral skills, attention to detail, editing and proofreading skills.Proficiency in the following: Excel, Word, and PowerPoint. Minimum of three yearsDefined Contribution experience preferred Graphic Design, Photoshop, and video experience a plusLicenses a plus but not required Fidelity experience preferred

　　The Purpose of Your Role

　　The Communications Manager is responsible for the production workflow of required and discretionary multi-channel communications that are distributed to retirement plan participants at clients served by Fidelity's Tax-Exempt Market division. These may include print and email communications, enrollment kits, videos and websites that are used during specific retirement plan events and ongoing throughout the year. Responsibilities encompass original piece production through ongoing updates and maintenance.

　　The Communication Manager works closely with multiple Communication Consultants to understand and support the needs across multiple clients and retirement plans. The Manager seeks ways to improve the scale and efficiency of programs and provides recommendations to the internal client service team related to the development and deployment of communications. They will have direct interactions with clients to consult on projects as needed.

　　The Skills You Bring

　　Analytical thinking; customer service orientation; decisivenessExcellent organizational and project management skillsExcellent and effective oral/written communication skillsAbility to balance multiple projects; thrive in a fast pace deadline driven environment and work well collaboratively as well as independentlyProven strong leadership, motivation, negotiation and influencing skillsCreative thinking and strong problem resolution skillsExcellent decision-making ability and risk management skillsTechnical proficiency and ability to work with multiple systems and toolsExcellent attention to detail, editing and proofreading skillsStrong relationship building and interpersonal skills

　　The Value You Deliver

　　Complete oversight and execution of communications across a broad array of channels and systems, including print, email, and web.Complex problem-solving skills to resolve production issues and inventory management challenges.Finding opportunities to improve internal processes and increase time and cost efficiency. In-depth knowledge of Fidelity's digital workplace platform (ie NetBenefits) to effectively coordinate client-requested customization from posting of communications to troubleshooting custom requests.Analysis of client and CC requests to provide recommendations on best-practice solutions for production.Coordination with our print vendor on the printing and mailing of print communications.Ownership of procedural development and maintenance of policies and controls as applicable across the TEM market segment.Coordination with various business partners and collaboration with management to identify & implement process improvement opportunities.

　　How Your Work Impacts the Organization

　　The Communications Manager partners closely with the Communication Consultant in the TaxExempt Market, within Personal Investing, to deliver critical retirement plan communications and education. We are aligned closely with Fidelity Workplace Investing, as we support retirement plans for tax-exempt employers and their participants. Our clients are organizations- healthcare, higher ed, government and faith-based-who want to help people live better lives, and our mission is to help their employees become retirement-ready.

　　Certifications:

　　Company Overview

　　Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

　　Join Us

　　At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

　　At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

　　We invite you to Find Your Fidelity at fidelitycareers.com.

　　Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

　　Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

　　At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.