Client Success Manager - Tenant Insurance

　　We are looking for a Client Success Manager (CSM) who will be responsible for the overall satisfaction, health, product usage, and retention of our partners. The ideal candidate has direct, relevant experience managing numerous clients and building relationships with current partners. You work with existing partners to deliver product and performance features in turn providing predictable growth for their business.

　　What you will do everyday:

　　Foster and maintain long-term client relationships Coordinate conversations and meetings to drive adoption, performance, retention, upsells and ensure seamless resolution of escalated issuesInitiate, lead and manage preparation and execution of business reviews, including setting agendas, coordinating internal alignment and partnership, follow-ups, and holding leadership briefingsKeep customers informed of product roadmap and releases, and advise how new features are relevant to maximize product usage Own, thoroughly document, and communicate client healthMaintain thorough knowledge of customer's business, the market and competition, monitor and communicate meaningful changes to leadershipIdentify and forecast risk; create, maintain and manage mitigation strategies and clearly communicate needs from organization to fulfill mitigation plansIdentify growth opportunities through developing authentic relationships with customers, maintaining thorough knowledge of Storable products and capabilities, as well as the storage industry, and analyzing existing product usage and performance

　　What you need to bring to the table:

　　3-5+ years client-facing account or project management experience in SaaS based platformsOrganized, detailed and proficient A critical thinker who demonstrates problem solving skills Strong communication skills: leadership, written, verbal, presentationMust be comfortable being directly responsible for a number of business metrics such as Net Portfolio Growth, Retention, SatisfactionDemonstrated self-motivation and self-discipline to work effectively in a high-paced environmentAdaptable to changing environments and processesAbility to travel up to 2-4 times yearBachelor's degree

　　Pay Transparency at Storable

　　At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

　　We're happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We're committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

　　By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.

　　Position pay range

　　$50,000-$63,000 USD

　　All applicants must be currently authorized to work in the United States on a full-time basis.

　　Location: REMOTE

　　Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

　　About Us:

　　At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

　　We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

　　Benefits and Perks:

　　Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.Do More, Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

　　Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!

　　Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.