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　　Working Arrangement

　　Hybrid

　　Job Description

　　Title: Operations Analyst

　　Department: GWAM

　　Manulife Asset Management is the asset management division of Manulife Financial Corporation. Manulife Asset Management's diversified group of companies and affiliates provides comprehensive asset management solutions for institutional investors, investment funds and individuals in key markets around the world. This investment expertise extends across a full range of asset classes including equity, fixed income and alternative investments such as oil & gas, real estate, timber, farmland, as well as asset allocation strategies. Manulife Asset Management has investment offices in the United States, Canada, the United Kingdom, Japan, Hong Kong, and throughout Asia.

　　The Trading Systems team within Asset Management Systems provides technology development and support services to the company's institutional asset management business, including Performance & Analytics, Order and Execution Management, and Investment Decision Support systems. The internal client base is comprised of Portfolio Managers and Investment Analysts; Equity, Fixed-Income, and Derivative Trading desks; Middle Office teams providing post-trade services; and Compliance.

　　As Operations Analyst, the incumbent is responsible for supporting Front-Office Portfolio Managers, Traders, Compliance and Investment Operations personnel. In addition to developing work flows, procedures, and working as an individual contributor on enhancements with a geographically dispersed team of technology professionals to deliver high quality and timely solutions to North American and European investment teams.

　　Responsibilities:

　　Support requests from the various business and system teams by investigating application problems, enhancements and recommending solutions ( 70% allocation).

　　Conduct work flow analysis, including rollouts of new functionality and platform updates, and lead associated training and procedure-development ( 30% allocation).

　　Work with other team members (4-6) to respond to issues and support requests and manage communication with vendor and clients (including Front-Office Portfolio Management, Trading, Middle-Office, Compliance and Systems).

　　Assist with refinement of communication and escalation framework with business and systems teams globally (Canada, US, UK and Asia)

　　Organize and provide status updates on the portfolio of requests.

　　Liaise between business and systems areas, including partnering with other parts of systems' organization such as development and technical infrastructure teams, to investigate and/or develop solutions to business/systems issues.

　　Develop business and functional requirements, training materials and user specifications.

　　Work with the vendor and other business and system groups to define requirements and test deliverables.

　　Establish test plans and expected results, conduct and coordinate acceptance testing, identify issues and recommend solutions.

　　Qualifications:

　　Degree or diploma in Computer Science or Information Systems is required.

　　Well-developed analytical skills with the ability to define, document and resolve problems using a variety of analytical tools.

　　Flexible and adaptable with the ability to work independently as well as part of a team.

　　Ability to multi-task on items of varying degrees of complexity and time sensitivity.

　　2 years experience in L2 application support.

　　2 years experience working with relational databases, SQL

　　Exposure to some programming languages

　　Experience with Bloomberg (AIM) or other OMS

　　2+ years experience with CA WLA or similar batch monitoring tools. Ability to trouble shoot by reviewing run books, recommend and work on additional controls to cut the noise due to failures, update runbooks from time to time.

　　This position is subject to the Securities and Exchange Commission’s Pay-to-Play Rule 206(4)-5 regarding political contributions by investment advisors and their covered associates.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .