What's The role?

　　As a Communications Programs Specialist you will be responsible in handling customer communications programs . This role will be involved in customers’ communications initiatives, essential communication, and customers’ surveys to support business strategies, message development through to delivery and results evaluation and improvements for primarily external audiences ensuring consistency with key messages and branding.

　　How can you add value?

　　Essential Duties and Responsibilities, but are not limited to the following:

　　Review and edit early drafts of communications materials to ensure content meets established communications standards, guidelines, and appropriate messaging before publication, forwards to appropriate personnel for final stages of review.

　　Manage multiple communication campaigns. Plan, research, write and coordinate the various communications pieces needed for any given campaign. Including SMS & emails.

　　Coordinate with the B2B CX Analyst, Manager, Communications & SR. Director and/or Customer Experience team member to assure that written pieces are provided for all appropriate communication channels in a timely manner.

　　Support the implementation of external communication plans.

　　Maintain an inventory of all existent communications.

　　Handle returned mail and report on what is being received.

　　Work closely with the Churn Department to prepare manual communications via email and SMS.

　　Work closely with CX Projects, Customer Education, and Products team to recommend and prepare communication to clients through email, SMS, and WhatsApp.

　　Write, edit, and develop content for various external communications channels, including email and SMS to support communications strategies.

　　Monitor and audit all communication campaigns daily to ensure that all are being delivered successfully.

　　Lead fixes related communication campaigns.

　　Identify and recommend improvements in the creation and delivery of communication campaigns.

　　Manage data lists in Excel or selected repository to ensure the completeness of communication campaigns.

　　Must be willing to work after hours or weekends if a customer situation that requires the creation of notifications.

　　Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

　　Other functions may be assigned.

　　Supervisory Responsibilities:

　　This job has no supervisory responsibilities.

　　Skills you'll Use Every Single Day:

　　Adaptability & Flexibility

　　Creativity and Innovation

　　Customer Focus

　　Initiative

　　Company Ambassadorship

　　Integrity and Ethics

　　Learning Orientation

　　Results Orientation

　　Quality Orientation

　　Collaboration

　　Job Competencies:

　　To perform the job successfully, an individual should demonstrate the following proficiencies:

　　Verbal Communication

　　Planning/Organizing

　　Knowing the Business

　　Time Management

　　Team Work

　　Initiative

　　Prioritization

　　Attention to details

　　Sense of Urgency

　　What do you need?

　　Education and/or Experience:

　　Bachelor’s degree in communications or related field is required.

　　Two to five years of prior marketing experience.

　　Other Qualifications:

　　Fully Bilingual (Spanish and English); written and spoken.

　　Strive to multitask in a multifaceted, high pressure working environment.

　　Knowledge of filing and records systems, standard office practices and procedures and business organization.

　　Proficient in Microsoft Office (knowledge of Microsoft Office, Excel, Word, Power Point & Acrobat, among others).

　　Proven ability to balance multiple tasks at a time and set priorities.

　　Excellent communication and social skills.

　　Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

　　Assessment, background check and drug test will be required to successful candidate.

　　If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

　　What do you need?

　　Education and/or Experience:

　　Bachelor’s degree in communications or related field is required.

　　Two to five years of prior marketing experience.

　　Other Qualifications:

　　Fully Bilingual (Spanish and English); written and spoken.

　　Strive to multitask in a multifaceted, high pressure working environment.

　　Knowledge of filing and records systems, standard office practices and procedures and business organization.

　　Proficient in Microsoft Office (knowledge of Microsoft Office, Excel, Word, Power Point & Acrobat, among others).

　　Proven ability to balance multiple tasks at a time and set priorities.

　　Excellent communication and social skills.

　　Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

　　Assessment, background check and drug test will be required to successful candidate.

　　If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

　　How can you add value?

　　Essential Duties and Responsibilities, but are not limited to the following:

　　Review and edit early drafts of communications materials to ensure content meets established communications standards, guidelines, and appropriate messaging before publication, forwards to appropriate personnel for final stages of review.

　　Manage multiple communication campaigns. Plan, research, write and coordinate the various communications pieces needed for any given campaign. Including SMS & emails.

　　Coordinate with the B2B CX Analyst, Manager, Communications & SR. Director and/or Customer Experience team member to assure that written pieces are provided for all appropriate communication channels in a timely manner.

　　Support the implementation of external communication plans.

　　Maintain an inventory of all existent communications.

　　Handle returned mail and report on what is being received.

　　Work closely with the Churn Department to prepare manual communications via email and SMS.

　　Work closely with CX Projects, Customer Education, and Products team to recommend and prepare communication to clients through email, SMS, and WhatsApp.

　　Write, edit, and develop content for various external communications channels, including email and SMS to support communications strategies.

　　Monitor and audit all communication campaigns daily to ensure that all are being delivered successfully.

　　Lead fixes related communication campaigns.

　　Identify and recommend improvements in the creation and delivery of communication campaigns.

　　Manage data lists in Excel or selected repository to ensure the completeness of communication campaigns.

　　Must be willing to work after hours or weekends if a customer situation that requires the creation of notifications.

　　Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.

　　Other functions may be assigned.

　　Supervisory Responsibilities:

　　This job has no supervisory responsibilities.

　　Skills you'll Use Every Single Day:

　　Adaptability & Flexibility

　　Creativity and Innovation

　　Customer Focus

　　Initiative

　　Company Ambassadorship

　　Integrity and Ethics

　　Learning Orientation

　　Results Orientation

　　Quality Orientation

　　Collaboration

　　Job Competencies:

　　To perform the job successfully, an individual should demonstrate the following proficiencies:

　　Verbal Communication

　　Planning/Organizing

　　Knowing the Business

　　Time Management

　　Team Work

　　Initiative

　　Prioritization

　　Attention to details

　　Sense of Urgency