The Assistant Service Manager will be held accountable for effectively achieving and maintaining dealership goals regarding customer satisfaction, employee productivity, and efficient management of service technicians and all other duties required. When the Service Manager is absent this individual will act interim Service Manager. Boyer Trucks - DriveYour Career Forward WHAT WE OFFER: Competitive compensation package Paid holidays Medical/dental/life insurance, and short and long-term disability Generous PTO package 401(k) with company match Employee discounts on parts, service, and vehicles. ESSENTIAL DUTIES & RESPONSIBILITIES: Manage and directly supervisor shop staff including Administration, Foreman, and Service Writers Assist Service Manager in training personnel. Perform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance. Assist Service Manager in resolving customer complaints and general customer relations. Supervise work with the objective of maximizing the balance of quality, productivity, and profit. Supervise maintenance of tools and shop equipment. Customer relations including maintaining relationships with insurance company personnel. Quality Assurance Ai Review estimates and actual repair time. Labor Pricing. Initial and on-going training and support of all service personnel. Actively engage Service Manager and participate in annual marketing plan and budget for the shop. Cover the service counter in the absence of a service advisor. Involved in regular monitoring of actual performance to plan and determine reasons for variance. Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. Ensure all policies and procedures are being followed to maintain Elite Certification. Carry out established company policies and procedures. Perform other duties as assigned by the Service Manager. WORK ENVIRONMENT & PHYSICAL ABILITIES: Sit or stand for prolonged periods of time. Climbing in and out of vehicles. Occasional stooping and bending. Ability to lift/push/pull up to 45 lbs. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Minimum 5 yearsAo service experience Dealership experience preferred. Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening. JOB DETAILS: Type: Salary Compensation Range: $80,000 - $90,000 Bonus Eligibility: No Reports To: Service Manager Shift: Primarily day hours with a rotating evening schedule Closing Date: Open until filled Date Posted: 1/23/2024 All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.