Job Family: Customer Services

Req ID: 435533

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We are looking for an Application Support Engineer to strengthen our operations team in EMEA. You will focus on Physical Testing as part of our Simcenter Customer Support organization, ensuring the technical success of the customers using Simcenter Testing solutions. You will provide technical advice and knowledge to existing customers for product and application related issues and development of understanding of customer business requirements.

About the role

An Application Support Engineer is expected to work closely with current and potential customers in order to understand their engineering processes and propose solution methodologies that would create positive business outcomes and help customers meet their test objectives.

Responsibilities

· Become a dedicated support engineer role for specific accounts with a focus on the Automotive sector

· Proactively support users in deploying and adopting the Simcenter Testing solutions products

· Team up with the Sales organization in order to find opportunities to expand the installed base and ensure the renewal of maintenance contracts.

· Support customers remotely as well as on-site.

· Conduct customer visits in Italy and throughout EMEA

· Develop technical expertise on Siemens Simcenter Test systems

· Deliver customers trainings on Simcenter Test products

Qualifications

· University degree (or equivalent experience) in Mechanical/Aerospace Engineering

· Background and interest in Automotive, Aerospace or Mechanical Engineering

· Knowledgeable in the domain of NVH and fatigue testing

· Fluency in English; proficiency in other languages would be an advantage

· Experience with Simcenter Testing solutions (Simcenter Testlab, Simcenter Testxpress, Simcenter SCADAS Hardware) would be a plus

· Knowledge of Digital Signal Processing is an asset

· Ability to manage workload priorities and handling multiple tasks simultaneously

· Excellent in problem solving and analytical reasoning

· Thriving on customer-focused communication

· Teamwork

· Positive attitude to mobility is a pre-requisite, as well as valid driving license

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Transform the everyday

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