Job Description

　　An employer in the insurance industry is looking for an Application Administrator to join the team and sit fully-remote. As an Application Administrator, you will serve as the primary point of contact for our group's helpdesk/triage. Your role will involve providing Tier 1 product support for a suite of 15 different applications built on a variety of platforms including Cofax, Cofax RPA, ServiceNow, and SharePoint. On a daily basis, you will monitor the ticket queue, handling approximately 15-20 tickets per day. If a ticket falls outside of your expertise, you will be responsible for finding the right resource to address it. The majority of your time (around 75%) will be dedicated to managing these tickets. In addition to this, you will be responsible for documenting issues and solutions, dedicating approximately 25% of your time to writing knowledge-based articles. You will also provide Tier 1 application support for Salesforce and other third-party apps to manage user requests.

　　Skills and Requirements

　　2-3 years of experience as an Application Administrator

　　Experience managing and responding to tickets using Salesforce

　　Experience in documenting issues and solutions, and writing knowledge-based articles

　　Strong organizational and time-management skills, with the ability to prioritize tasks and manage time effectively. Experience working in the insurance industry null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].