Position Summary The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon's face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.
Are you looking for an excellent career starter in an exciting corporate environment? As our Senior Receptionist, you have a firm grasp on what it takes to assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction; as a Senior Receptionist, you will set this tone. This position is located onsite in Amazon's South Lake Union, Bellevue and Redmon campuses.
Location: Seattle, Bellevue & Redmond
Schedule: Monday through Friday, 7:20AM -- 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)
Wage: Starting Wage: $24.50 per hour | Full Wage Range: $24.50 - $26.03 per hour
*What we can offer: *
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 17 Accrued Paid Time Off Days AnnuallyAdditional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion LeaveRetirement 401(K) with a company matchCompany-Provided Orca Pass -- Unlimited useEmployment Assistance Program (EAP) via Spring HealthMental Wellness Program including six free therapy sessions per yearOpportunity for career development with our NWC Mentorship Match programPhysical Wellness Reimbursement Program - $25/monthStudent Loan Contribution Program - $50/monthPet Insurance Discount ProgramCheck out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
Key responsibilities / Essential FunctionsBe attentive and provide exceptional, professional customer service to Amazonians,
clients, contractors, and visitors.
As a Senior, you will be able to staff more complex reception desks independently.
Partner with Receptionist on multi-person desks.
Participate in or lead special projects as assigned.
Manage inventory at desks, if at single-reception desk, and communicate needs to Lead Receptionist.
Support Banana Stand and Special Events as needed.
Will be responsible for overall operation of the front desk and front office activities to include, but not limited to:?
Facilitate the opening and/or closing of service locations.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Work collaboratively across the organization, as well as with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and required standards.
Verbally welcome customers upon entrance.
Act as the point of reference for guests & Amazon employees who need assistance or information.
Utilize organization-specific computer programs to check-in guests and con