Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

　　Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

　　Scope of Position

　　Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

　　Major Duties and Responsibilities

　　Ensure smooth and timely freight process flow

　　Ensure accurate and timely data entry into our operating system

　　Track and trace Air Import files as required

　　Use Workflows on daily basis

　　Ensure timely delivery of freight to customers for Import shipments

　　Ensure documents are timely sent to customer or broker for customs purposes

　　Ensure accurate and timely client and Service Providers billing

　　Interact with our customers in arranging their international shipments, meeting customer service standards

　　Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

　　Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.

　　Understand department process flow, constantly looking for areas of improved efficiency

　　Ensure all customers' standard operating procedures are followed and updated

　　Meet KPI standards, as per the company procedures

　　Overseas communications, timely responses to emails and requests (internal and external)

　　6 months to 1 year related experience and/or training; or equivalent combination of education and experience

　　Understanding of air documentation process a plus

　　Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

　　Pro-active, strong organizational skills

　　Good computer skills (Excel, Word, PowerPoint)

　　IATA certification (preferred)

　　Fluent in English

　　Turkish is a must. 

　　Reporting Structure

　　Air Import Lead Agent, Supervisor and Manager

　　Expeditors offers excellent benefits:

　　Health Plan: Medical

　　Life Insurance

　　Employee Stock Purchase Plan

　　Training and Personnel Development Program

　　Growth opportunities within the company