Description

　　The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

　　To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a ACES Specialist.

　　As an ACES (Amazon Customer Excellence Systems) Team Lead, you will drive process standardization on AE LM operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

　　Your goal is to lead LM productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

　　Key job responsibilities

　　On-ground ACES POC & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.

　　In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

　　Contribute to deep dive & understand obstacles to improve On the road and under the roof quality metrics.

　　Deployment & audit of New/Existing Process Standards and upgrades within the delivery station partnering with station management and several stakeholders

　　Support development and continuous piloting of process improvements and ongoing benchmarking initiatives

　　Contribute to audit initiatives and support results-driven action planning.

　　Lead and design process governance for Delivery associates working hours and head room utilization.

　　This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.

　　We are open to hiring candidates to work out of one of the following locations:

　　Dubai, ARE

　　Basic Qualifications

　　- - Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.

　　- - Proven analysis and problem-solving skills.

　　- - You feel responsible for the quality of your work whilst striving for steady excellence and optimization

　　- - Fluent in English

　　- - High level of written, verbal and interpersonal skills

　　- - Work a flexible schedule & work area, including nights

　　Preferred Qualifications

　　Basic understanding of Lean methodology

　　Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)Orientation towards detail and precisionAbility to deep dive in operations process and develop ideas for process challengesCapable of working the entire MS Office suite, especially ExcelProactive problem solving and hands on approachAbility to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment