Job Description

　　The Desktop Delivery Analyst role is to provide on site support for PCs, peripherals and business critical office productivity software leveraged by our clients colleagues. In addition, the Desktop Delivery Analyst will serve as the local technical point of contact for ticket management, PC configuration/deployment, issue escalation, and site lead for resolving on location issues identified by other technical support teams.

　　Responsibilities

　　Strategy & Planning

　　* Provide technical leadership for project initiatives ensuring the solutions are developed considering the current desktop environment and constraints

　　* Participate in technical assessments for new hardware, software tools, and operating systems

　　* Train & facilitate team members and end users in use of current software platform along with adoption of new technologies

　　* Manage and provide recommendations to improve the overall security of the PC end points across the enterprise

　　Operational Management

　　* Management of the IT New Hire Process

　　o PC Imaging, Mobile Phone, Desk Setup/Phone, Day 1 Support

　　* Application Troubleshooting

　　o Become a domain expert for Office Productivity Suite, Web Browsers, VPN used to support business critical applications

　　o Partner with Business Application Owner for patching (application & security), outage coordination, and upgrade approaches

　　* Inventory & Project Management

　　o Ensure onsite PC Inventory is accurate and provide recommendations for regional stock levels by computer type

　　o Work with local management team to research and present cost effective technical solutions to expressed business needs

　　* Ticket & Change Management

　　o Coordination of resources across multiple support teams to address end user issues and challenges

　　o Monitoring user feedback to identify opportunities to improve support or changes to existing process

　　o Active Participant in translating application needs or other changes to the IT Portfolio into desktop requirements

　　Skills and Requirements

　　* 5+ years experience deploying and supporting Windows 10 environments

　　* 5+ years working with Windows Server & Active Directory environments

　　* 3 years of experience in Office 365 & Azure Cloud Offerings

　　* Experience with server and application security remediations

　　* General knowledge of servers, networks, applications and how they interact

　　* Project management and support resource coordination experience

　　* Ability to implement, administer, and troubleshoot Active Directory and Group Policy Objects as they relate to desktop configurations Microsoft Certifications

　　Comptia Certifications null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].