WW AppleCare Supply Demand Planner

　　Santa Clara Valley (Cupertino),California,United States

　　Support and Service

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　　Summary

　　Posted:Jan 11, 2024

　　Weekly Hours: 40

　　Role Number: 200533498

　　Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a motivated individual to apply their eye for business, influencing skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The worldwide demand planner will be responsible for the demand forecasting and planning for a part of the AppleCare business. You are comfortable in working with cross-functional teams and in using analytics to improve forecasting methods. You will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The ideal candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should also be a creative problem solver, who is passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service.

　　Key Qualifications

　　7+ years of experience in forecasting or planning

　　Extensive experience in analyzing large data sets and conducting ad hoc analysis

　　Adept at merging data from a variety of sources in order to generate conclusions through analysis

　　Skills for blending quantitative and qualitative data

　　Experience in executive level reporting

　　Service Operations experience a plus

　　Proven ability to track and manage ongoing activities within a project

　　Comfortable with ambiguity

　　Proven process improvement skills with a natural curiosity and desire to understand how things work

　　Excellent English communication skills - both verbal & written

　　Experience in leading or working in cross-functional teams to drive projects to completion

　　Independent self-starter who can prioritize in a fast-paced environment

　　Advanced Excel skills, including the use of macros a plus

　　SAP APO experience a plus

　　Knowledge of SQL or Tableau a plus

　　Description

　　Become the go-to specialist for demand related activities for one or more LOBs supporting the AppleCare business Utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts Develop, maintain and improve data-driven demand models to provide accurate forecasts in an ever-changing business environment Complete root cause analyses and develop mitigation plans for any unexpected demand changes Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to implement the most efficient supply chain solutions for AppleCare Play a leadership role in the standardization of deliverables; ensure adherence to commitments

　　Education & Experience

　　BS degree, 5 years in a service, manufacturing or logistics operation or equivalent experience. MS/MBA in Supply Chain or Operations is a plus.

　　Additional Requirements

　　Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,500.00 and $205,800.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .