Workplace Experience Receptionist

　　Job ID

　　149560

　　Posted

　　05-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, Customer Service

　　Location(s)

　　Chicago - Illinois - United States of America

　　Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

　　Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

　　The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

　　Get ready for an exciting career with CBRE!

　　About the Role

　　The Workplace Experience Receptionist is the first point of engagement with team members and visitors alike. This role acts as the heartbeat of the company by providing personalized services and administrative support to build a sense of community, crafting a warm, encouraging, and servicing atmosphere that improves the Experience.

　　What you’ll do

　　Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests)

　　Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism

　　Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas.

　　Performs general administrative duties associated with distributing packages and mail as needed.

　　May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk.

　　Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner.

　　Complete other duties as assigned.

　　What you'll need

　　HS Diploma or GED required. Professional hospitality accreditations are preferred.

　　A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred.

　　Apply a high level of attention to detail as well as strong verbal and written skills.

　　Passionate about service delivery and finds satisfaction with exceeding client expectations

　　Open and flexible work schedules.

　　Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations.

　　Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.

　　Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

　　Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

　　Why CBRE?

　　A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

　　We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　Host

　　Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

　　Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

　　The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

　　Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)