Working student - Renewals Management (Bachelor/Master) Germany

　　Location: anywhere in Germany/ remote

　　Start Date: flexible

　　Duration: 6 months to 1 year, 20 h/week

　　The German Cisco Renewals Team is looking for a Working Student to support the Renewals Manager (RM) Team in overall business planning. This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

　　Why You’ll Love Cisco

　　Connect - Secure - Automate - Helping our customers around the world solve these challenges is not only our privilege, but also our most pressing responsibility. Digital Transformation at Cisco is lived through innovation, creativity and learnings. We embrace digital, and help our customers implement change in their digital businesses.

　　Cisco’s commitment is to drive the most trusted customer experience in the

　　industry, through our innovation, choice and extraordinary people. Taking accountability, bold steps and taking difference to heart is build in our DNA because without diversity of thought and a dedication to equality for all, there is no moving forward. With our purpose to power an inclusive future for all we continue to connect the unconnected, coming together as a community to make leave the world a bit better than we found it.

　　The German Cisco Renewals Team is a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: coaching, training and on-the-job learning that will strongly support you in your career advancement.

　　You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

　　Responsibilities

　　The new Customer Experience Renewal Manager organization is a highly visible, strategic team to continue to transform customers’ business and meet their objectives through bespoke Cisco solutions.

　　You will support the RMs in owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned portfolio of customer accounts/territory. You will work with teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. Additionally, you will have the chance to work on long-term strategies for the entire German team.

　　As a working student you will learn about and use standardized sales tools. You will experience and gain on hands knowledge of the entire sales cycle from end to end.

　　Tasks:

　　Creating reports from different internal tools, maintaining data in Salesforce

　　Monitoring and corrections of reports with national and international bookings

　　Support and Coordination of team projects and Cisco internal events

　　Early adoption of new Cisco tools and best practice sharing

　　Assisting in renewal plans creation

　　On the Job Experience - RMs

　　Shadowing and accompanying Renewal Mangers on internal and external meetings

　　Leading own projects

　　Partners with the RMs and account teams to preserve and improve customer contracts and relationships.

　　Supports on renewal contracts for products and services with small volume

　　Assist Renewals team with ad hoc requests to meet customer need

　　Candidate Profile

　　Ability to learn quickly and adapt to new technology tools/platforms

　　Capability of working independently as well as within cross-functional teams in a collaborative, professional environment.

　　Team player attitude

　　Ability to work in a high paced work environment

　　Interest to learn sales processes and passion for new technologies

　　Capability to think outside of the box.

　　Very good knowledge of Windows applications: Outlook, Word, Excel, PowerPoint

　　Further IT Skills i.e. CRM tools (Salesforce), Mind Map etc. highly welcomed

　　Eligibility Requirements

　　Currently pursuing a Bachelor's or Master's degree

　　Native or fluent German and fluent English skills, both in speaking and writing

　　Must be able to legally live and work in Germany, without visa support or sponsorship

　　If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

　　Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

　　Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

　　Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.