Job Description Summary

　　Owns the program management and implementation process for GEHC Women’s Health, including sales order review, required documentation review, project planning, resource coordination, installation support and escalations resolution. Delivers completed projects on-time to meet forecasted closure and ensure customer satisfaction.

　　Job Description

　　Essential Responsibilities

　　Act as the primary liaison and POC between GE internal, third party and the customer teams

　　Drive customer satisfaction and process productivity during the installation process

　　Strategically plan Breast Imaging and Women’s Health product installations while guiding the customer through the implementation process to include network/IT preparation, physical room preparation, and MQSA/FDA regulations

　　Identify, escalate, and resolve issues, which might affect customer satisfaction, project schedule and/or GE operational targets

　　Work cross functionally with sales and services teams while owning the program management and implementation process for GEHC Women’s Health

　　Participate in process improvement initiatives, backlog review and amending

　　Qualifications / Requirements

　　BS/BA or Associates + 2 years of technical field or project management experience

　　3 years’ experience in cross-functional product development / integration, product support, or project management

　　Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment

　　Willingness to travel on occasion to key account customers

　　Candidate should be comfortable in a physician and clinical/patient care environment

　　Candidate must be familiar with IT/networking and medical imaging workflow

　　Knowledgeable about ACR, FDA, and MQSA regulations

　　Multitasking abilities to drive critical issues simultaneously

　　Ability to aggressively influence and drive the implementation team to meet targeted install and go live objectives

　　Resourcefulness, commitment, interpersonal, communication and negotiation skills

　　Preferred Qualifications:

　　Experience in working with Installed Base team and /or service

　　Women’s Health product knowledge

　　Previous customer advocate and / or program core team leadership experience (LPI, LSI, SW Integrator and / or Subsystem Leader.

　　Desired Characteristics

　　Current Project Management Professional (PMP) certification, or formal coursework in project management

　　Advanced degree, MBA, Project Management, or other closely related field

　　3+ years of working experience in the medical imaging field, specific to breast imaging or women’s health products

　　Experience with large-scale project management requirements, where deadlines were met on or ahead of schedule (e.g., construction, IT, installations)

　　Ability to manage multiple projects simultaneously

　　Ability to forecast and deliver on a schedule to meet quarterly revenue targets

　　Ability to communicate complex technical issues in a customer-friendly manner

　　Demonstrated customer service experience working in a clinical environment

　　Ability to provide constructive feedback to installation teams and contractors

　　Knowledge and experience with the healthcare industry and GEHC products, specific to breast imaging and/or women’s health products

　　Experience in Lean methodology

　　Registered Radiologic Technologist in Radiography, Mammography or other medical imaging modality

　　Additional Job Description

　　Additional Information

　　Compensation Grade

　　LPB2

　　GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunities Employer. (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

　　While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

　　Relocation Assistance Provided: No