Date Posted:01/05/2024Hiring Organization:Rose InternationalPosition Number:456145Job Title:Wi-Fi Support TechsJob Location:Atlanta, GA, USA, 30334Employment Type:TemporaryEstimated Duration (In months):5Min Hourly Rate($):53.76Max Hourly Rate($):53.76Must Have Skills/Attributes:DHCP, LAN, Network Administration, ServiceNow, VPN

　　*Only those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*

　　Under broad supervision, designs, codes, tests, modifies and debugs computer software. Writes and analyzes programs of moderate complexity. Analyzes, researches, and resolves program or systems problems and develops program documentation.

　　MUST BE LOCAL TO METRO ATLANTA AREA*

　　Position Responsibilities:Maintain, patch and update CISCO Meraki devices across the enterprise.Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.Coordinate with vendors and business teams to ensure timely resolution of issues.Engage other Client employees and vendors to troubleshoot and resolve wireless network issues.Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.Resolve requests within SLA while providing the highest level of customer service.Follow up with customers to ensure proper resolution.Gain feedback from customers about service provided.Provide regular reports on WAP uptime, issues, etc. and other reports as requested.Run ServiceNow reports as required or requested.Work with management to continuously improve the WiFi support process.

　　Qualifications and Skills Required:Experience supporting Meraki devices in a remote environment.At least 1 year working with Meraki/Cisco Umbrella software.Prior Cisco WLAN support experience.Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP serversExperience installing and troubleshooting WiFi networks.Strong customer relationship focus.Detail oriented with the ability to work independently and remotely.Excellent oral, written, and interpersonal communication.History of performing well under pressure.Detail oriented and well organized with the ability to multitask.Experience with the ServiceNow ticketing system a plus.CCNA and Network+ certifications highly preferred.

　　Education and CertificationsBachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.CISCO Certifications preferred.

　　Skill RequiredBachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. RequiredCISCO Certifications Desired.Experience with the ServiceNow ticketing system Required 5 Years.Experience installing and troubleshooting WiFi networks. Required 5 Years..Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers Required 5 Years.Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Required 5 Years.Experience supporting Meraki devices in a remote environment. Required 5 Years.Cisco WLAN experience Required 5 Years.

　　Benefits:For information and details on employment benefits offered with this position, please visithere{target="b ank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.

　　California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.

　　Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

　　Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).