Introduction

　　Client-facing experience design consultants who have proven expertise in visual design, UX design, content design, service design, design research and/or designOps. They are responsible for evangelizing and applying human-centered design and agile methods to create valuable customer and employee experiences between IBM clients and their customers across every channel over the entire customer lifecycle. They have experience in data-driven user research, experience strategy and design, business analysis, technology implementation, and the orchestration of 'front stage' and back stage' processes. On a day-to-day basis, they engage with client partners and subject matter experts around the world to deliver project proposals and solutions that demonstrate IBM's diverse capabilities, methods and proprietary assets for design-led business transformation. They also lead, manage and grow teams of designers focused on product, marketing, commerce, sales and service transformations across every industry and market.

　　Your Role and Responsibilities

　　In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

　　Required Technical and Professional Expertise

　　Experience of planning, scoping, conducting analysing and communicating user research throughout the Agile product development lifecycle.

　　Experience of qualitative user research methods including usability testing, ethnographic observation, interviews, surveys, contextual inquiry, and focus groups.

　　Experience of working within an Agile scrum team (working across Designers, Product Owners, Developers, and other Researchers).

　　Ability to translate research findings into specific prioritised recommendations to improve product designs.

　　As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK for at least a 2-year period prior to applying. For certain projects, all applicants must be British nationals with 5 years of unbroken residency, ideally 10 years.

　　Unfortunately, we do not offer visa sponsorship and have no future plans to do so.

　　Preferred Technical and Professional Expertise

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　　About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.