ASR Inside - CA09BN

　　We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

　　The Auto Network Repair Claim Representative is accountable for the timely completion of assigned auto damage appraisals. They will operate within claim standards to provide the most economical means of repair or replacement and at times work establish Total Loss values. Our candidate shall triage and utilize multiple estimating channel options in the assigned territory assuring that training, quality standards and customer service requirements are met. They will work on the reinspection of repaired vehicles and the assessment of repair costs. Additional accountabilities include: assessing the indemnity/expense exposure and provide outstanding customer service. This role requires the flexibility to travel when required, to attend meetings and catastrophe duty.

　　This position will be in MST or PST location / time zone

　　RESPONSIBILITIES:

　　Oversight of accurate and timely completion of assigned damage appraisals

　　Provide economical means of repair or replacement as needed while helping to establish total loss values and handling complaints

　　Triage and utilize multiple estimating channel options quickly and efficiently

　　Provide re-inspection of repaired vehicles and the assessment of repair cost

　　Properly assess the indemnity and expense exposures

　　Provide outstanding customer service while operating within a team environment and maintaining a continuous focus on self-development

　　QUALIFICATIONS:

　　Minimum of 2 years of prior damage estimating experience and Auto claim handling experience

　　Experience/background working in a prior service industry is a plus

　　Bachelor’s degree or equivalent experience

　　Demonstrated ability to establish and maintain strong relationships with customers building

　　Operate with integrity at all times to allow for trusted credible client interactions

　　Self-motivated and able to keep on task with minimal direct supervision

　　Must hold or be willing to acquire the applicable state's adjuster's license if required by the state

　　Flexibility to travel as needed to attend meetings and catastrophe duty

　　This role will have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Aurora, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

　　Must be located in the Mountain or Pacific Time Zone

　　Candidate will complete a multi-week New Hire onboarding classes.

　　For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

　　Compensation

　　The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

　　$57,760 - $86,640

　　Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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