Req ID: RQ165886

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: None

　　Public Trust/Other Required: None

　　Job Family: Telecommunications

　　Skills:

　　Customer Escalation,Telecommunications,Trouble Ticketing,Video Teleconferencing (VTC),Video Teleconferencing Systems

　　Experience:

　　10 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem.

　　GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. Our work depends on a Video Teleconferencing Engineer, joining our team to support the Department of Energy activities at Washington, DC.

　　At GDIT, people are our differentiator. As a Video Teleconferencing Engineer, supporting the Department of Energy, you will be trusted to work on complex projects and be responsible Providing technical, administrative, and operational management of a variety of development efforts and projects ranging from simple to complex.

　　Job Duties/Requirements

　　This position is onsite at a Washington, DC location without the flexibility for telework.

　　Responsible for the design and development of Unified Communications and Video Conferencing systems.

　　Responsible for the configuration, and maintenance of worldwide Voice and Video Conferencing System

　　Responsible for the installation of operating system and security patches.

　　Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.

　　Provide support for customer scheduled and unplanned outages, regardless of scale and impact.

　　Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.

　　Plans and configures systems for user environments.

　　Supports the acquisition of hardware and software as well as subcontractor services as needed. Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.

　　Maintains current knowledge of relevant technology.

　　Participates in special projects as required.

　　Meet with various customers to determine strategic video and collaboration needs.

　　Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.

　　Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels

　　Provide primary and backup support in maintenance of Video and UC hardware and software

　　Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.

　　Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff. Develop technical and non-technical standard operating procedures.

　　Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).

　　Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.

　　Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.

　　Must have excellent problem-solving.

　　DOE Q/Adjudicated TS

　　Must be willing to submit to random drug screening.

　　DOE Experience

　　Education

　　Bachelor's degree in computer science, engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

　　7-12 years of directly related experience.

　　Skills:

　　iFreeport MVDNS, CSI preferred.

　　Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.

　　knowledge in Cisco Unified Communications Systems,

　　QoS Quality of Service

　　Cisco Unity Connection

　　VCS

　　Streaming Video

　　Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.

　　Crestron and Codex VTC units

　　Microsoft Teams and other Collaboration tools (Webex)

　　A+\Network WHAT GDIT CAN OFFER YOU:

　　401K with company match

　　Diverse, highly collaborative teams

　　Challenging work that makes a real impact on the world around you

　　Internal mobility team dedicated to helping you own your career

　　GDIT CAREERS

　　Opportunity Owned

　　Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.