Vice President, Enterprise Revenue Processes

　　Req ID#: 380058

　　US

　　Job Description:

　　About Foundever ™

　　Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

　　Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

　　Winner of Comparably’s Award for Best Global Culture in 2022 and 2021

　　Gold Stevie Award Winner for Great Employers

　　We foster an exciting culture of creativity, connection, and commitment.

　　Read more about or culture:Foundever™ Stories. (https://stories.foundever.com/)

　　Job Summary

　　The Vice President of Enterprise Revenue Processes will act as the owner and guardian of the revenue operations processes. This role will be establishing and ensuring that the processes and playbooks are maintained, accessible, and adhered to at all times. Leading the process of playbook creation on the enterprise level in collaboration with partnering functions and departments.

　　Reporting directly to the Chief Revenue Officer, this position is crucial in ensuring the existence and delivery of enterprise-level processes across business development, account management, solutions, bid management, and client transformation functions and teams.

　　Primary Job Responsibilities

　　Foundever Playbooks : Implement, maintain, roll out and ensure the consistent application of global playbooks across business development, account management, solutions, bid management, and client transformation functions.

　　Foundever Playbook Management : Take charge of updating and maintaining playbooks, ensuring their relevance and effectiveness in response to evolving business dynamics in close collaboration with partnering functions.

　　Voice of Customer Survey : Lead the end-to-end Voice of Customer survey process project, gathering actionable insights to drive continuous improvement in customer satisfaction and revenue strategies.

　　Stakeholder Engagement : Cultivate and nurture relationships with internal stakeholders to facilitate effective collaboration and coordination across departments.

　　Growth marketing as a partner : Liaise closely with the growth marketing function ensuring the end-to-end client process is seamless.

　　Unified Way of Working : Strengthen the unified way of working at Foundever, fostering a cohesive organizational culture and approach.

　　Enterprise-level Communication : Adapt internal communication strategies to diverse global cultures, ensuring clarity, consistency, and resonance across different regions, Following Foundever organisational change process.

　　Reflecting processes in systems, knowledge bases : Ensure enterprise-level processes are adequately reflected in and supported by systems such as internal Salesforce, BI reporting and knowledge bases

　　Single point of reference : Acting as the internal conduit, one source of truth on agreed processes.

　　Industry expertise : Ensure systematical relevancy to industry expertise and standards, challenging the status quo.

　　Audit : Partner with Foundever audit function to ensure compliance to core processes; audit the processes across all revenue operations teams globally. Drive corrective actions to address findings as needed.

　　Education and/or Experience

　　Bachelor/master's degree in business administration, finance, marketing or a related field

　　8+ years’ experience in revenue operations, process optimization, and global business practices

　　Proven experience in working effectively in an intercultural, matrix organization and function

　　Qualifications

　　Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Outlook)

　　Familiarity with Foundever’s internal tools would be a plus

　　Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus

　　In-depth understanding and experience with knowledge management tools and systems, and Salesforce or equivalent

　　Excellent conversational and written knowledge in English

　　In-depth understanding of revenue generation processes and best practices

　　Influencing skills : Exhibit strong influencing skills to drive adherence to enterprise standards and processes

　　Communication skills : Demonstrate proficiency in conveying complex ideas and strategies effectively

　　Relationship Building : Possess exceptional relationship-building skills to engage effectively with internal stakeholders at various levels

　　Adaptability : Display adaptability to different cultures and a dynamic business environment, adjusting communication and strategies accordingly

　　Strategic Thinking : Exhibit proficiency in strategic thinking and implementing global processes to optimize revenue operations

　　Assertiveness : Proactively drive adherence to global standards and processes through assertive and decisive actions

　　Accountability : Take ownership and accountability for the success of global revenue operations, ensuring objectives are met

　　Our Perks

　　Competitive salaries, benefits, 401K contribution matching and paid time off.

　　Onsite and remote work at home available (depending on the market).

　　Growth opportunities through various development programs.

　　Employee discounts.

　　Excellent work culture.

　　Pre-employment Requirements

　　Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

　　EEO Statement

　　Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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