Our US-based Retirement Operations team in Human Resources is responsible for oversight of 401(k) administration for two 401(k) plans and over 290K participants. Reporting to the Executor Director of 401(k) Operations, you will manage, lead and execute key processes and work on challenging projects with two senior peers in our team-based organization across several locations. We are looking for leader with a solid background in Retirement Plan Administration, strong process and controls-focus, and who understands the importance of delivering for our customers.

　　Job Responsibilities

　　Lead and execute retirement administration processes and controls while prioritizing customer experience and meeting service level agreements

　　Oversee and execute activities including stewarding data movement and quality, validating benefits eligibility and calculations, managing 401(k) in payroll, overseeing vendors, managing year end processes, partnering on financial projections, researching and responding to escalations

　　Effectively contribute to team projects and/or provide coverage to teammates as workload dictates.

　　Develop and maintaining procedures and training documentation

　　Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards

　　Lead and coordinate preparation and distribution of participant communications.

　　Lead and coordinate Operations team response to internal and external audits of retirement plans

　　Support and execute projects, change implementations and annual book of work, as well as contribute and support management of the larger Retirement operations team

　　Required Qualifications, Capabilities, and Skills

　　Has strong technical knowledge in Retirement Administration, with 5+ years' managing qualified defined contribution plan experience

　　Has a process and controls mindset, with superior attention to quality and detail

　　Uses solid judgment and analytical skill to assess situations and determine best course of action

　　Seeks to improve and document processes, prevent issues and communicates across the team for awareness and understanding

　　Has strong prioritization and organizing skills, effectively managing work through peak volume periods

　　Possesses strong leadership, coaching and communications skills, both written and verbal

　　Has strong computer skills, with proficiency in Microsoft Office products (specifically Excel) and other systems in a Retirement Operations setting

　　Ability to work well in a team and independently

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans