The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

　　Responsibilities:

　　Manage professional teams and departments through delegation of tasks and responsibilities

　　Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

　　Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel

　　Create and develop budget, policy formation and short-term resource planning

　　Manage occasionally complex and varied issues with significant departmental impact

　　Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

　　Provide evaluative judgment based on analysis of information in complicated and unique situations

　　Ensure essential procedures are followed and contribute to the defining standards

　　Has the ability to operate with a limited level of direct supervision.

　　Can exercise independence of judgement and autonomy.

　　Acts as SME to senior stakeholders and /or other team members.

　　Ability to manage teams.

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

　　Qualifications:

　　12-15 years of relevant experience in Banking Industry especially with Loans and Retail Bank

　　Excellent verbal and written communication skills

　　Team player, detailed oriented, leadership skills, critical thinker

　　Ability to work unsupervised and adjust priorities quickly as circumstances dictate

　　Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

　　Proven organization and time management skills

　　Consistently demonstrates clear and concise written and verbal communication skills

　　Education:

　　Bachelor’s degree/University degree or equivalent experience

　　Master’s degree preferred

　　Candidate should be willing to work in 24*7 shifts including late night shift start timings. Should be flexible for any shift timing (permanent night shifts and late-night shifts). Weekend working may be BAU as per business requirement

　　This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

　　Job Family Group:

　　Operations - Core

　　Job Family:

　　Operations Support

　　Time Type:

　　Full time

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

　　View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

　　View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.