Float Client Care Assistant

　　Salary: £26,208 per annum

　　Location: Village Vet, West London

　　Job Type: Full time, Permanent

　　Hours: 42 hours - No Weekends!

　　Shifts: This is a flexible role so must be available to cover early (from 8am) or late shifts (finish at 7pm) and must be happy to travel. 1 Bank holiday per year.

　　An opportunity has arisen to join our wonderful London team as a Float Client Care Assistant!

　　You will be covering a number of practices in our West London region and responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

　　Roles and Responsibilities

　　Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

　　We are looking for somebody who is confident, committed, and able to work well under pressure with exceptional organisational skills.

　　This role is fast-paced, friendly and fun with no working day the same.

　　Liaising with clients and the clinical team to ensure effective customer service

　　Completing various administrative duties for the clinical team and the business

　　Promoting our fantastic Healthcare Plan

　　Meeting and greeting clients with an effortless smile

　　Booking appointments and diary management

　　Managing telephone and email enquiries

　　Taking payment for services and products

　　Managing cash, stock and client accounts

　　Opening and closing the practice.

　　Benefits

　　5 weeks holiday plus bank holidays and Birthday Leave

　　Career progression opportunities

　　Staff discount schemes

　　Life Assurance

　　Enhanced sickness pay

　　Enhanced equal family leave

　　Employer contribution pension scheme

　　Wellness program including:

　　Employee assistance program

　　Eyecare voucher scheme

　　Free annual Flu jab

　　Cycle to work scheme

　　Recruitment referral reward scheme

　　About Us

　　We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

　　Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.