Veterinary Reception, Client Care

　　Scarborough, ON

　　Birchmount Animal Hospital is currently welcoming a customer service-focused Veterinary Reception, Client Care to join our team. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are;

　　Create a warm and welcoming environment for our patients and pet parents

　　Assisting veterinary staff with various tasks and treatments when required

　　Ability to answer a multiline phone system and track and book appointments effectively

　　Placing outbound calls to pet parents for follow-up and future appointment bookings

　　Respond and manage email correspondence; clients, referring veterinarians & internal office messages

　　Admitting and discharging pet patients

　　Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

　　Scheduling appointments

　　Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

　　Strong organizational skills

　　General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

　　Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

　　What VCA Canada Offers

　　Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

　　*RRSP Employer 5 % Match Program * – saving for your future just got easier!

　　VCA Canada RRSP Student Loan - Ask us more!

　　A caring culture of  Wellness and Appreciation!

　　Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

　　Competitive wages and health/dental benefits!

　　Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

　　Annual uniform allowance

　　Exceptional career development: there is room to grow here!

　　Referral Bonus Rewards

　　Opportunities to give back to your community through VCA initiatives

　　Generous personal pet care discounts

　　Extra perks like shopping discounts and cool wellness apps!

　　Click “Apply Now”

　　VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.