Who We Are

　　The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

　　Job Summary

　　The Supportive Services for Veteran Families (SSVF) Veteran Program Manager will work to ensure that any veteran experiencing homelessness in Salt Lake County is engaged and has access to housing resources. The goal of the SSVF program is to provide low-income veterans experiencing homelessness or at-risk of experiencing homelessness with a range of supportive services designed to promote housing stability.

　　The Veteran Housing Manager is responsible for managing employees who provide outreach, case management, connection to VA and public benefits, and housing services to persons enrolled in the SSVF program. Responsibilities include oversight of approximately 3 million dollars. Responsibilities include, but are not limited to, ensuring compliance with the scope of work for each project, data collection, and reporting. Supervisory duties include coordinating caseload assignments and overseeing case management, hiring and training staff, and evaluating the performance of assigned staff.

　　Job title

　　Veteran Housing Manager 

　　Reports to

　　Director of Supportive Housing Services 

　　Salary Range 

　　Grade 9, $26.67

　　Job Location

　　Pamela Atkinson Resource Center ,HQ

　　EEO Class

　　First/Mid Level Officials and Managers

　　FLSA Status

　　Exempt 

　　Shift

　　40 hours, Monday- Friday 

　　Supervision

　　Supervise screening of veterans’ eligibility and appropriateness for SSVF and facilitate the intake process

　　Coordinate caseload management within the program; plan, assign, and monitor work of assigned staff

　　Supervise development of individual housing plans in collaboration with assigned staff and clients to assist clients in achieving their goals

　　Provide weekly supervision sessions 

　　Provide case consultation and informal mentoring 

　　Encourage training and development opportunities 

　　Support each Supervisor and their teams to comply with program regulations (ex: maintain vouchers, stay current on budget projections, etc.) 

　　Administration

　　Train and orient new staff.  

　　Hire and oversee Housing Supervisors. Assist with the hiring of Case Managers as necessary.  

　　Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, reporting requirements and outcomes. 

　　Ensure that administrative processes (monthly incomes, re-certifications, rents, etc.) run smoothly and efficiently.  

　　Manage the veteran by-name-list for Salt Lake County

　　Facilitate a weekly Veteran Community Triage meeting in coordination with the VA’s Coordinated Entry Specialist

　　Develop and maintain relationships with key partner agencies. 

　　Ensure that monthly and quarterly reports/assessments are updated and submitted in a timely manner. 

　　Review and approve client eligibility files and check requests

　　Ensure program fidelity and program operations

　　Work collaboratively across agencies to expedite and prioritize supportive services to veterans experiencing homelessness

　　Coordinate with the Quality Assurance team to ensure that quarterly benchmarks and KPIs are met for grant compliance. 

　　Communicate regularly with the Director of Supportive Housing Services on all aspects of program operations. 

　　Strategic Direction

　　Observe emerging trends for program participants and within the homeless service sector. Proactively engage in problem solving and programmatic change.  

　　Be aware of process inefficiencies and engage in quality improvement.  

　　Special projects as assigned.  

　　Promoting Best Practices

　　Demonstrates awareness and desire to understand diverse populations

　　Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation

　　Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.

　　Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

　　*Other duties as assigned

　　Requirements

　　Education and Experience

　　Bachelor’s Degree in Psychology, Social Work, Sociology or related field preferred. 

　　Experience working with diverse and vulnerable populations.  

　　Knowledge of homeless populations and housing opportunities preferred.   

　　Knowledge and experience working with individuals with mental illness and substance use disorders. 

　　Minimum of one year of case management experience required. 

　　Supervisory and administrative experience preferred.

　　Physical and Equipment Requirements

　　Ability to lift 15 pounds

　　Ability to stand and walk for at least an hour at a time

　　Ability and license to drive a vehicle

　　The Road Home is an Equal Opportunity Employer

　　The Road Home will be requiring all employees to be vaccinated against COVID-19.

　　Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

　　Benefits

　　The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

　　Come be part of the solution.

　　We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

　　Health Care Plan (Medical, Dental & Vision)

　　HSA, FSA, HRA (We reimburse part of your deductible!)

　　Retirement Plan (401k, IRA, 403B with TRH match)

　　FREE Life Insurance for employees

　　Paid Time Off (Vacation, Sick & 12 Public Holidays)

　　One Floating Holiday Per Year

　　Free Short Term & Long Term Disability

　　Employee Assistance Program

　　Free Training & Development

　　Tuition Reimbursement for a wide variety of classes!