Job Summary:

　　Who are we?

　　As the world’s leading live entertainment company, we are privileged to work with artists to bring their creativity to life on stages around the world. Whether it’s two hours at a packed club, or an entire weekend of sets at a festival, a live show does more than entertain. It can uplift, inspire, and create a memory that lasts a lifetime. Bringing 40,000 shows and 100+ festivals to life and selling 500 million tickets per year is a massive undertaking, made possible by our 44,000 employees worldwide. These events make it possible to build partnerships and connect over 900 brands with the 86 million fans that attend Live Nation events each year. For additional information, visit  www.livenationentertainment.com . 

　　Who are you?

　　Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities!

　　Internship Summary:

　　This is an IT focused internship position located in downtown Toronto at Budweiser Stage until October 2023. On a less frequent basis, it may require travel to other Live Nation Canada venue locations within Toronto. The intern is our technical resource and part of a centralized help desk; implementing solutions with equipment and data as well as resolving technical issues and consistently providing top-notch customer service!

　　This position requires flexibility with scheduling; ability to accommodate onsite event support and after-hours office support on evening and weekends is required.

　　Learning Objectives:

　　Develop an in-depth understanding of all the technology used and that is required in music and live events

　　Gain experience troubleshooting various tech nology including but not limited to switches, APs, POS, point to point setups, scanners etc.

　　Learn and collaborate with the venue operations, network engineering, project management and venue applications team

　　Role & Responsibilities:

　　Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.

　　Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.

　　Provide proactive “day of show” IT event support and onsite assistance to tour production by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans

　　Help establish good communication with all teams in the venue to ensure issues are being reported on a timely manner

　　Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals

　　Develop, demonstrate, and leverage a comprehensive understanding of venue network connectivity and deployed technologies.

　　Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

　　Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.

　　Skills & Experience:

　　Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred

　　An avid interest in learning about the music industry and the impact of technology in this industry

　　Proven ability to listen, understand and communicate effectively

　　Self-motivated, capable of independent reasoning and troubleshooting

　　A creative thinker and self-starter with a winning attitude

　　Must be a reliable and dependable team player with ability to work independently and under little supervision

　　This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. (Note: Shifts may change to meet business needs).

　　We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

　　Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

　　Physical Requirements/Work Environment

　　Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

　　Employment Equity

　　Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour , religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

　　Hiring Practices

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

　　This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.