Join our Design and Customer Experience team as a User Experience Designer for our Consumer Bank team. This role provides the opportunity to collaborate with Senior UX Leads, influence our product's strategic direction, and design high-fidelity solutions for our web and mobile app. If you're passionate about creating elegant solutions to complex problems, we're excited to meet you!

　　As a User Experience Design Lead in our Design and Customer Experience team, you will have the opportunity to work closely with our Senior UX Leads and cross-functional partners to create products and experiences that delight our customers. You will play a key role in shaping the strategic direction of our products, designing end-to-end experiences, and leading design activities. If you are passionate about design and thrive in a collaborative environment, we would love to hear from you.

　　Job Responsibilities

　　Collaborate with cross-functional partners (including Product, Research, Content, Tech) to help define product strategy, aligned to user needs and business goals.

　　Get hands-on designing end-to-end experiences leveraging research and design thinking best practices to inform your work.

　　Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc.

　　Lead design activities and creation of UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes), working in close partnership with content designers and UX researchers.

　　Develop and sustain effective cooperative working relationships with peers, managers, and other stakeholders.

　　Create presentations and share work with stakeholders providing rationale for strategic decisions and design choices.

　　Required Qualifications, Capabilities And Skills

　　Bachelor's Degree (or higher)

　　5+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile.

　　Advanced to expert skill level designing and prototyping in Figma.

　　Strong visual design skills + experience in service design.

　　Deep knowledge of user-centered and human-centered design approaches

　　Experience working with cross-functional teams through discovery, ideation, prototyping, testing, and enablement etc, using Design Thinking and Agile best practices.

　　Strong storytelling skills

　　Experience creating presentations in PowerPoint and/or Keynote.

　　Preferred Qualifications, Capabilities And Skills

　　Understanding of Accessibility Guidelines and Inclusive Design practices.

　　Experience designing for large scale, omnichannel products and services.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans