Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

　　Position Summary:

　　The Unit Secretary facilitates the activities of the unit for the nursing staff, patients, physicians and other Hospital departments associated with patients and visitors to the nursing unit.

　　Location: 680 Centre Street, Brockton, MA

　　Department: Emergency Department

　　This is a full-time 40 hour/week position

　　Responsibilities:

　　Essential functions include activities in which incumbent must convey and receive detailed or important instructions to and from patients, associates, volunteers, visitors and other professional and non-professional groups including the following capabilities:

　　Understands the customer has needs and provide correct information and the ability to resolve problems requiring logical thinking and follow through.

　　Functions calmly and logically under tense and difficult situations.

　　Works with frequent interruptions and responds appropriately to unexpected situations.

　　Constructive feedback and initiates appropriate actions to correct situations.

　　Manages difficult patients.

　　Deals with a variety of unique situations where only limited standardization may exist.

　　Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.

　　Uses appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies and suppliers. Demonstrates well-developed interpersonal skills to work in a fast-paced environment involving interaction with associates, clients and patients.

　　Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.

　　Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

　　Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

　　Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

　　Commits to recognize and respect cultural diversity for all customers (internal and external).

　　Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

　　Performs other duties as assigned

　　BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

　　Medical secretarial or computer related courses preferred but not required.

　　Familiarity with CRT functioning highly preferred.

　　Previous secretarial or computer experience desired preferably in a health-related field.

　　Education/Experience/Licenses/Technical/Other:

　　Education: High school diploma or equivalent required

　　Experience (Type & Length) : See “REQUIRED KNOWLEDGE & SKILLS”

　　Certification/Licensure:

　　Software/Hardware: See “REQUIRED KNOWLEDGE & SKILLS”

　　Other: