Home
/
Comprehensive
/
UERP CECOM Supervisor
UERP CECOM Supervisor-March 2024
Pendleton
Mar 28, 2026
About UERP CECOM Supervisor

  About The Company:

  Cayuse Federal Services (CFS) provides innovative and flexible solutions to federal government clients, emphasizing cost-effective excellence. CFS' capabilities, market-relevant service offerings, past performance credentials, and diverse status allow government clients to engage quickly and confidently with CFS. Core service areas for CFS include Environmental Services Investigation and Remediation, Munitions Response/Unexploded Ordnance (UXO), Operations Support Services Bases, Ranges, Airfields, and Logistics/Warehouse Management.

  Primary Focus

  The UERP Supervisor manages and serves as an initial point of contact for understanding and addressing questions and concerns from other agents as they occur, the goal to provide the most effective support to the customers. All duties and responsibilities performed in accordance with the Mission, Vision, and Core Values of Cayuse. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

  Job Responsibilities

  Responsible for supervising an assigned team of direct reports providing services to UERP clients.

  Acts as a liaison with key client contacts providing scheduled reports and ad hoc information as required by the clients and terms of the service level agreements.

  Oversees the processing of all requested services to meet client and business needs.

  Obtains necessary access for new hires on all projects.

  Serves as an initial point of contact for questions and concerns from agents and effectively responds to those situations that pertain to:

  Technical issues (apply fixes, collecting documentation/screenshots, submit trouble tickets, etc.)

  Tools and processes (provide coaching on tools, processes, and skills)

  Workload/leveraging assistance (assist in leveraging internal Cayuse resources, collaborates with Cayuse SMEs, etc.)

  Time reporting tasks:

  Gathers and validates time sheets for team members and POCs (Costpoint & PWA)

  Signs and submits time sheets to Finance.

  Provides planned time off (PTO)

  Assists with training and educational opportunities associated with new hires, new processes/tools, etc.

  Acts as a mentor for new hires & current hires

  Provides one-on-one coaching for all agents as needed.

  Maintains high ticketing resolution rate for all Tier levels.

  Provides training and coaching to agents to develop their skills so they are able to meet and maintain service level agreements.

  Other duties as assigned.

  Minimum Job Skills and Qualifications

  Minimum Qualifications:

  High School Diploma or GED required.

  Currently possess or ability to obtain a Secret Clearance

  Will need to be available to work 24/7 as needed to serve the client.

  May need to cover a shift for an employee when no one else is available.

  Must be able to pass a background check and additional background checks as required by projects and/or clients at any time during employment.

  Preferred Qualifications:

  Post-secondary education

  3-5 years of work experience in a related industry

  Previous supervisory experience in a similar environment strongly preferred.

  Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

  Minimum Skills:

  Strong leadership, organizational, interpersonal and time management skills

  Demonstrated outstanding writing skills, verbal communications skills.

  Proactive, resourceful, and flexible

  Positive attitude: tolerance to deal effectively with difficult and stressful situations.

  Excellent customer focus and service

  Consistently provides high level/quality support.

  Excellent follow-up and follow-through skills required.

  Possess a solid baseline of knowledge about the tools and processes agents use (Apply critical thinking to a situation before prescribing the solution, good problem-solving skills)

  Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) applications

  Highly motivated and is at ease with handling or managing multiple tasks at any one time.

  Ability to forge new relationships, individual and teaming in nature.

  Self-starter, ability to independently, yet as part of a team.

  Reports to: Delivery/Program Manager

  Working Conditions

  Professional office environment.

  Must be physically and mentally able to perform duties while standing for extended periods of time.

  Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

  Must be able to establish a productive and professional workspace.

  Must be able to sit for long periods of time looking at computer screen.

  May be asked to work a flexible schedule which may include holidays.

  May be asked to travel for business or professional development purposes.

  May be asked to work hours outside of normal business hours.

  Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer .

  As an equal opportunity employer, Cayuse Government Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Float - Patient Care Technician
PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with
Koordinator:in Servicetechniker:innen 80-100%
Job Family: Sales Req ID: 402427 Create a better #TomorrowWithUs Willst du aktiv die Zukunft mitgestalten und Millionen von Menschen in der Schweiz beeinflussen? Bist du motiviert, mit innovativen Te
Principal Software Developer
Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strate
Commercetools Developer - Specialist Master
Commercetools Developer - Specialist Master Location Negotiable Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking,
Store Manager in Training
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Product Manager - Information Technology
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Unit
Store Associate
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
24-135 Farmworker Logistical Support and 40 workers needed, Grandview, Prosser, Mattawa and Paterson
This job opportunity is limited to qualified, available workers that are currently eligible to work in the United States, per federal regulation. Esta oportunidad de trabajo está limitada a trabajado
Store Associate
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Child Care Music Teacher
Do you love working with young children? Do you have a love for music and signing?Bright Horizons is hiring a Music Teacher to work at several of our centers teaching music. Come join our dynamic tea
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved