tti floorcare - call center.

　　charlotte , north carolina

　　posted 10 days ago

　　job details

　　summary

　　$16 - $17 per hour

　　temp to perm

　　high school

　　category office and administrative support occupations

　　referenceAB_4449076

　　job details

　　Ready to enhance your customer service skill set, earn more and advance your career? Experienced customer service professionals are on the front lines — they keep businesses moving, resolve a wide range of challenges and contribute bottom-line value by ensuring customer loyalty. But it takes more than just listening and troubleshooting skills to excel in this role. You'll also have to be calm under fire, able to think on your feet and never lose your cool. Sound like you? We are now hiring at TTi Floorcare Call Center in Charlotte, North Carolina. Looking to get started soon below, and one of our team will reach out soon!

　　salary: $16 - $17 per hour

　　shift: First

　　work hours: 9 AM - 5:30 PM

　　education: High School

　　Responsibilities

　　Duties and Responsibilities:

　　Monitor a high volume of inbound calls while representing the voice of the brand.

　　Engage in active listening with callers, confirm or clarify information and defuse escalations.

　　Understand and meet or exceed call center metrics while providing excellent and consistent customer service.

　　Flexible schedule availability and overtime when needed Operate within a culture of Continuous Improvement, leading in a fast-paced environment that requires change agility.

　　Display the ability to effectively troubleshoot products with a “single point of contact” mindset

　　All other duties as assigned

　　Skills

　　Call Center

　　Active Listening

　　Telephone Etiquette

　　Typing Skills

　　Basic Computer Skills

　　Empathy

　　Follow-up

　　Problem Solving

　　Multi-tasking

　　Interpersonal Sensitivity

　　Adapting to Change

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　BP

　　becky parks

　　+1 931 854 0329 (tel:+1 931 854 0329)

　　[email protected]