Overview

　　Experience the QCD difference! With QCD it’s not just a job, it’s a career.

　　WHO WE ARE

　　Quality Custom Distribution (QCD) is a wholly-owned subsidiary of Golden State Foods which is one of the largest diversified suppliers to the Quick Service Restaurant industry. QCD has been providing custom distribution services to iconic customers throughout the United States. QCD is a multi-stop, regional delivery service with a focus on customer service. Our business philosophy actively supports our associates through our (4) core values:

　　Treat others like you want to be treated

　　Make the best product

　　Give the customer a fair deal

　　Maintain the highest standards

　　JOB SUMMARY: Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded. This facility has a union environment and union experience is preferred.

　　This will be a Wednesday - Saturday night shift position, this role is bonus eligible, and pay is commensurate with experience.

　　Responsibilities

　　ESSENTIAL FUNCTIONS:

　　Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)

　　Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)

　　Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)

　　Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)

　　Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)

　　Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)

　　Performs other related and assigned duties as necessary.

　　LEADERSHIP/MANAGEMENT RESPONIBILITY

　　Supervises up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.

　　PERFORMANCE CATEGORIES

　　Department budgetary guidelines

　　Driver performance, including hourly off-load rate, on-time delivery, and reliability

　　Customer and vendor relationships, metrics and satisfaction

　　DOT compliance

　　Teamwork within the department and across departments

　　Customer satisfaction

　　Safety of employees

　　Safety of facility and transportation equipment

　　AIB rating

　　Qualifications

　　MINIMUM QUALIFICATIONS: Education and experience equivalent to:

　　Education/Certification:

　　Bachelor’s degree in management, business, or psychology from an accredited college or university or commensurate in-field experience.

　　Experience:

　　3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.

　　Knowledge, Skills and Abilities

　　Knowledge of (B/basic; J/journey; E/expert):

　　DOT regulations, policies, and procedures (J)

　　Labor contracts and labor union environment (J)

　　On-board computer and camera systems (J)

　　Relevant safety policies, practices and procedures (J)

　　Management/supervisory concepts and techniques (B)

　　Project management concepts and techniques (B)

　　Budgetary concepts and procedures (B)

　　PC word-processing/spreadsheet software applications (B)

　　Scheduling and routing (B)

　　Shipment and distribution of food or allied products (B)

　　Regional geography and customer locations (B)

　　Skill and ability to:

　　Supervise a diverse workforce of up to 100 employees

　　Resolve and report delivery issues between drivers and customers; other customer service issues

　　Supervise and motivate employees in a team-based environment

　　Interpret transportation operations anomalies and identify appropriate solutions

　　Prepare administrative and technical documents and reports

　　Work effectively in a general business environment, with a focus on high levels of quality and customer service

　　Travel via airplane and drive an automobile

　　Act in accordance with GSF’s Values and Creed

　　LocationUS-MD-Capitol Heights

　　Job ID 2024-18413

　　Category Transportation