Labcorp is hiring a Senior IT Application Support Specialist. This person will be the subject matter expert on the Descartes application. The qualified candidate must have experience with Descartes or Roadnet transportation applications. This person will also need to have previous experience with implementations and integrations as it is more of a technical position than functional. A solid technical background as well as business knowledge will be key to success in this position. This is a direct hire position that allows for remote work from home.

　　RESPONSIBILITIES

　　Provide functional and technical support of Descartes Route Planner, Transportation Manager, and Report Analytics

　　Provide technical support and resolve incidents

　　Act as application SME and work directly with business to provide application support, offer technical advice and guidance, and collaborate with vendors to deliver future enhancements

　　Work directly with Descartes support and integration teams to resolve technical issues

　　Act as 1st responder for severity 1 issues by gathering support teams, resolving critical incidents, performing root cause analysis, and providing ongoing communication

　　Participate in requirements gathering and analysis

　　Coordinate with cross-functional teams to implement Descartes and integration enhancements. Adherence to IT change and release management process

　　Organize and manage several tasks and projects with concurrent time sensitive deadlines

　　Prioritizes assigned work to keep daily responsibilities and projects moving forward in a timely manner

　　Provide implementation and support of other commercial-off-the-shelf (COTS) applications as needed

　　REQUIREMENTS

　　Bachelor’s degree in technology or related field

　　2+ years of experience with supporting transportation applications, specifically Descartes or Roadnet

　　Experience supporting logistics and transportation

　　Demonstrated experience in the implementation, integration and maintenance of COTS

　　Strong background in problem solving, troubleshooting and attention to detail

　　Healthcare experience is a plus

　　Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner

　　Exceptional organizational, verbal and written communication skills.

　　EDUCATION

　　Bachelor’s degree in technology or related field and five plus years of professional experienceApplication window will close 02/24/2024

　　Pay Range: $57,658 – 149,700

　　Work Schedule: Monday – Friday 8am-5pm

　　Work Location: Remote work is available

　　Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://cdn.phenompeople.com/CareerConnectResources/COVAGLOBAL/documents/Labcorp-Benefits-TheWayWeLive-1659629596356.pdf) .

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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