Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

　　Position Overview: The Transcription Scheduling Manager (TSM) is primarily responsible for managing the overall workflow in the Allegis transcription management system (VoiceWare) by monitoring real-time service levels and adherence to deadlines. The TSM oversees the external transcription team's production and adherence to workflow protocol, ensuring standards for productivity, timeliness, and quality are met. This is done by managing performance expectations and results while maintaining heightened level of engagement that exemplifies Allegis/Veritext standards and culture.

　　Accountabilities:

　　Uphold established Allegis production standards throughout functionality and documentation.

　　Ensure that SLA/production expectations are met to deliver product within turnaround deadlines.

　　Consistent representation of Allegis IC talent brand as highly engaged, knowledgeable and personable.

　　Essential Job Responsibilities:

　　Analysis of department improvement needs and opportunities.

　　Develop, plan, and implement initiatives to meet short- and long-range goals.

　　Contribute information, perspective, and recommendations to strategic plans and reviews.

　　Manage transcription production environment ensuring that service levels and deadlines are met.

　　Act as primary director managing department workflow of transcriptionists and support team.

　　Effectively communicate and document department procedures and policies.

　　Collaborate and communicate with other department managers regarding changes, strategies, and challenges in order to best meet company strategies and goals.

　　Foster a cooperative and inclusive environment within and across teams.

　　Carry out managerial responsibilities in accordance with Allegis’/Veritext’s policies and procedures.

　　Uphold the Allegis talent brand of engagement in all actions and communications.

　　Manage all aspects of the VoiceWare system.

　　Track, report and analyze workflow volumes and various crucial business data.

　　Understand and correctly utilize resources provided by internal systems, departments, policies and procedures.

　　Serve as backup to Customer Service.

　　Oversee and direct transcription scheduling team.

　　Job Qualifications: Education, Training and Experience:

　　Team management/supervisory experience: 3+ years

　　Minimum Education: AA Degree or equivalent

　　Microsoft Office Suite experience at an advanced level

　　Keyboarding at 60+ wpm

　　Workflow management experience

　　Experience providing performance feedback

　　Experience tracking and reporting performance metrics

　　Experience documenting and communicating processes and procedures

　　Proven ability to multi-task as well as manage time and workflow independently and effectively

　　Dynamic, energetic, and determined to achieve goals and objectives is paramount

　　Excellent grammar, spelling, and punctuation skills

　　Excellent verbal and written communication skills

　　Self-motivated, detail-oriented, and organized

　　Experience adapting well to changing circumstances, direction and strategy

　　Other Requirements:

　　Excellent grammar, spelling and punctuation skills

　　Able to listen to recordings and ascertain accurate transcription of audio

　　Ability to maintain composure in critical situations and communicate clearly with both internal and external team members

　　Ability to provide written and/or oral answers or solutions to customers.

　　Excellent documentation and data tracking skills.

　　Exceptional attention to detail and ability to be consistent

　　Ability to strictly adhere to guidelines and requirements

　　Excellent verbal and written communication skills, strong communication and interpersonal skills

　　Ability to comfortably use a variety of communication methods

　　Able to lift 20+ pounds

　　Ability to sit for extended periods of time

　　Preferred Qualifications:

　　Transcription experience

　　QA/QD experience

　　Bachelor’s degree

　　Ability to identify, evaluate and troubleshoot technical and/or operational problems

　　Benefits:

　　Competitive compensation and total rewards package

　　Comprehensive medical, dental and vision insurance

　　Hybrid work structure (2 days in office)

　　Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

　　Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

　　Matched 401(k) to help you save for your future

　　Pet insurance to help your pet(s) live a long and happy life

　　Flexible Spending Accounts (healthcare, dependent care, transit & parking)

　　Company-paid life insurance as well as short-term and long-term disability insurance

　　Learning and development opportunities to advance both personally and professionally

　　Veritext Summer Camp – a fun-filled culture building and learning experience

　　Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

　　Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

　　Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

　　Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.