Job Description

　　As a Tour Operations General Manager , you will be responsible for overseeing and coordinating all aspects of tour operations within the organization. Your role involves managing a team of tour coordinators, ensuring seamless execution of tour itineraries, and maintaining high levels of customer satisfaction. You will collaborate with various departments, suppliers, and partners to optimize tour logistics, uphold quality standards, and contribute to the overall success of the company's tour programs.

　　Job Responsibilities

　　Team Management:

　　Lead and manage a team of tour coordinators, providing guidance, support, and training as needed.

　　Foster a positive and collaborative team environment to enhance productivity and job satisfaction.

　　Tour Planning and Coordination:

　　Develop and execute comprehensive tour itineraries, considering logistics, accommodation, transportation, and other relevant details.

　　Collaborate with travel suppliers, hotels, transport providers, and attractions to negotiate and secure favorable rates and terms.

　　Responsible for partnerships with local concierges, resort/hotel managers and the Chamber to increase our group business

　　Quality Assurance:

　　Maintain and enhance quality standards for all aspects of tour operations to ensure a positive customer experience.

　　Regularly review and assess the performance of tour services and implement improvements as needed.

　　Customer Service:

　　Address customer inquiries, concerns, and feedback promptly and effectively.

　　Work closely with the customer service team to resolve issues and ensure customer satisfaction.

　　Budget Management:

　　Develop and manage budgets for tour operations, ensuring financial efficiency and cost-effectiveness.

　　Monitor and control expenses to meet financial targets.

　　Logistics and Transportation:

　　Coordinate transportation logistics, including ground transportation and flights, to ensure smooth operations.

　　Monitor and optimize transportation schedules for efficiency.

　　Compliance and Risk Management:

　　Stay informed about travel regulations, safety standards, and industry best practices.

　　Implement and enforce compliance with legal and safety standards.

　　Managing contract and partnership with NPS

　　Reporting and Analysis:

　　Generate regular reports on tour performance, customer feedback, and financial metrics.

　　Analyze data to identify trends and areas for improvement.

　　Qualifications

　　Bachelor's degree in Hospitality Management, Business Administration, or a related field.

　　Proven experience in tour operations or a similar role within the travel industry.

　　Strong organizational, leadership, and communication skills.

　　Knowledge of travel regulations, destination management, and industry trends.

　　Proficient in relevant software applications for itinerary planning and budget management.

　　Personal Attributes:

　　Detail-oriented and capable of multitasking.

　　Excellent problem-solving and decision-making skills.

　　Customer-focused with a commitment to delivering high-quality service.

　　Ability to work in a dynamic and fast-paced environment.

　　Strong interpersonal and negotiation skills.

　　Note: The above job description is a general outline of the responsibilities and qualifications typically associated with the Tour Operations Manager role. Specific duties and requirements may vary depending on the organization and industry.

　　Education

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .