Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

　　Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

　　About this Position:This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.Accurately document receipt of titles and file and store titles upon receipt from State DMVs or Dealers.Professionally and respectfully communicate with customers to obtain needed documents or information necessary to understand their needs.Identify errors on titles and escalate when appropriate.Distribute titles to Title Specialists when requested.Assist with processing paperwork.Mail completed title paperwork.Support the teams within the department as needed/requested.

　　Outcomes & Activities:Timely respond and process title related paperwork received via email, mail and fax.Accurately enter title information into applicable system(s).Accurately store and organize physical titles in the title roomPull titles requested by internal departments and provide to Title Specialists for proper distribution.Escalate title change requests to Title Specialists.Process and mailing title paperwork.Identify and escalate any roadblocks to leadership that is preventing the team from meeting the standards of service.Remain compliant with our policies, processes and legal guidelines.Adhere to Attendance as outlined in the Operations Attendance policy.Work onsite at the Credit Acceptance work location.

　　Requirements:High school diplomaMeet qualifications to become a Notary.Experience efficiently and accurately completing forms and/or data entry.

　　Preferred:Experience in the finance or automotive industry.Experience with vehicle titles.

　　Knowledge and Skills:Diligent: Conscientious, Organized, Able to multi-taskInitiative: Analytical, Detail oriented, Intuitive; Identifies improvement opportunities and acts with urgency to fix what's brokenResponsible: Takes ownership for his/her own performance and self-developmentEffective: Works independently, Organized, appropriately manages workloadClear: Professional and confident Communicator (verbal and written), Active ListenerTenacious: Determined, Decisive, ProductiveDisplay high levels of attention to detail to ensure work is processed accurately and proper documentations of accounts.Show flexibility in addressing the highest priority, time sensitive issues as they are identified by the leadership and ensure business needs are always met.Ability to work independently and in a team environment.Be open to ongoing feedback aimed at improving performance.

　　Training & Schedule Requirements:Training:

　　4 weeks of onsite training

　　Monday through Friday: 8am - 5pm EST

　　Schedule:

　　Monday through Friday: 7am-7pm (Flex Schedule - 8 hours)

　　Targeted Compensation: $17.00-$20.25/hour based on experience.Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus