Responsibilities

　　About Us

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　About the team

　　E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

　　Responsibilities

　　1. Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency;

　　2. Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) and customers (buyers) experience and service quality; Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages;

　　3. Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives;

　　4. Take up ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule;

　　5. Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers;

　　6. Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners; Execute seamless handovers with regional service teams to ensure operations up and running;

　　7. Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development.

　　Qualifications

　　1. BA/BS degree or equivalent practical experience;

　　2. 3-5 years of Project Management experience in the tech industry, preferably in an eCommerce or high growth environment;

　　3. Fast learner and team player capability, have a strong ownership mindset and always focus on delivering results with high standards;

　　4. Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment;

　　5. Good communication skills, fluency in English as a must;

　　6. Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline-driven work environment, attention to detail, and ability to multitask.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.