Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00039313You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least two (2) days per week.We are located at the George Herbert Walker Bush building located in the capitol complex at 1801 Congress Ave. Austin, TX 78701.General Description:Provides complex customer service support and processing for a variety of student loan repayment programs in the Office of Student Financial Aid Programs. Work involves processing loan repayment applications, reviewing application errors, creating, and maintaining loan repayment materials, troubleshooting loan repayment processing problems, responding to customer inquiries, and participate in the development of new loan repayment program(s), while always applying appropriate Family Educational Rights and Privacy Act (FERPA) standards. Work requires demonstration of the knowledge, skills, and abilities outlined below. Works under general supervision with moderate latitude for the use of initiative and independent judgment. This position reports to the Manager II, Loan Repayment Programs.General Duties and Responsibilities: Evaluates loan repayment application documents to ensure that application, employment certification, licensure, student loan data and other eligibility information are complete and logical. Contacts lending institutions, applicants, recipients, employers, and other entities to obtain and/or verify information relevant to the loan repayment program application process. Research various resources, as necessary, to confirm applicant eligibility and to resolve questions about information provided on applications. Evaluates applicant eligibility to ensure that applicants meet all program requirements and creates awards. Develops and executes ongoing reporting activities to inform management of operations and activities in the repayment programs. Uses various software to monitor programs and develop reports and other documents. Responds to telephone and e-mail/online inquiries from loan repayment program applicants and participants and other interested parties to provide information on eligibility, administrative rules and statutory requirements, status of application/payment processing, and other matters. Participates in user acceptance testing (UAT) for system code deliveries and provides feedback to agency software developers. Maintains thorough knowledge of all statutes, administrative rules and policies pertaining to the agencys varied and distinct student loan repayment programs. Ensures that all activities comply with Family Educational Rights and Privacy Act (FERPA), federal and state statutes, and agency policies and procedures. Performs other duties as assigned.Knowledge, Skills, and Abilities: Knowledge of office practices, administrative procedures, and customer service principles and practices. Knowledge of generally accepted accounting principles, procedures, and practices. Skill in using general office equipment (personal computers, Microsoft Office suite, scanners, calculators, multi-line telephone systems, etc.) to effectively address customer needs, create correspondence, and accurately complete mathematical calculations. Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting discrepancies and errors. Skill in preparing, maintaining, reconciling, and analyzing fiscal transactions and accounts. Ability to research, understand, and appropriately interpret and apply state and federal laws, rules, regulations, policies, and procedures affecting loan repayment programs. Ability to verbally communicate complex information in a clear, organized, and concise way i both spoken and written form. Ability to take initiative, work independently, and exercise sound judgment in making decisions. Ability to accept and follow instructions given in a variety of forms. Ability to work cooperatively and effectively in a team environment, and to handle conflict appropriately. Ability to prioritize work, handle multiple tasks efficiently, and work under pressure in a high-volume work environment, while maintaining a high level of accuracy. Ability to always interact with customers in a professional and courteous manner, utilizing available resources to achieve one-call resolution to customer concerns. Ability to listen effectively, understand customer inquiries, and ask probing questions to gather customer information. Ability to adhere to strict rules for confidentiality.Military Crosswalk:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdfQualifications: Required Minimum Education and Experience: Graduation from an accredited senior high school or equivalent. Three years of customer service work experience handling a high volume of processing applications for accuracy and making eligibility determinations; including researching, addressing, and resolving customer inquiries and related application materials. 15 semester hours of college course work from an accredited college or university in accounting and business may substitute for six months of the required experience, up to one year.Preferred: Experience in loan servicing with a strong emphasis on application review.Physical Requirements and/or Working Conditions:Work is performed in a standard office environment and requires: Regular, reliable, and punctual attendance at work; Frequent use of personal computer, copiers, printers and telephones; Frequent sitting; Frequently works under deadlines, as a team member, and in direct contact with others.Workforce:Must be able to: Demonstrate knowledge of customer service deliverables. Show flexibility and adaptability toward changes in assignments and work schedules; and work extended hours as necessary. Adhere to the organizations internal management policies and procedures. Contribute to the agencys performance measures and mission.Application Requirements:The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Boards employment opportunities website at https://www.highered.texas.gov/about/human-resources/careers/.The Texas Higher Education Coordinating Board participates in E-Verify for each new employees Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.Notes to Applicant:If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.Veterans Information: THECB is committed to hiring Veterans. To receive Veterans Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.AN EQUAL EMPL