At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

　　The Enterprise Technology Telecom mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by improving our consumer experiences, enabling business growth, and advancing operational excellence.

　　This role is within the Telecom Services organization. Our mission is to provide and support telephony, voice, wireless, video, cabling, and various infrastructure services to our Casts and Guests through efficient delivery and integration of common and secure platforms, products and devices that provide them with an experience that supports effective collaboration and communication.

　　We are seeking a Services Specialist responsible for providing financial, accounting and data research. Primary responsibilities include administrating payroll for all Union Cast and Organizational changes and reporting and other administrative functions established within Telecom.

　　The Telecom Services Specialist position reports to Manager, Datacom Services.

　　Responsibilities:

　　Responsible for payroll of all Union Cast; ensuring charges for Vacation, PTO, Sick and to Project are charged properly

　　Coordinates shift bids with leadership for union cast members

　　Coordinates Org Management changes within WorkDay for Union Cast

　　Must work collaboratively with clients and colleagues and exert influence to deliver results

　　Effectively able to communicate regularly to leadership

　　Proactively answers and makes recommendations regarding client questions on specific transactional data

　　Works autonomously within established procedures and practices

　　Suggests improvements to existing processes and solution to improve the efficiency of the team

　　Provides and builds reporting for overall support for Telecom Managers as needed and/or advised

　　Serves as the regulatory training POC maintaining and auditing records and ensuring compliance

　　Communicates learning needs and schedules Cast to complete training

　　Coordinates Onboarding for cast members as needed

　　Analyses OT Reporting and delivers reports to leadership to ensure OT Leveling is correct

　　Researches and identifies issues as they arise for the team

　　Basic Qualifications:

　　2+ years of payroll experience for Cast covered by union agreements

　　Must be an excellent teammate who possesses solid interpersonal and organizational skills

　　Excellent communicator in both oral and written settings

　　Positive attitude and the ability to be proactive, resourceful, and flexible

　　High energy level; strong work ethic

　　Determined, independent thinker

　　Previous experience in SAP, WorkDay, GEM, MS Office products Excel

　　Preferred Qualifications:

　　Ability to plan and prioritize work and handle multiple priorities

　　Ability to simplify complex issues and incorporate effective “storytelling” to engage and influence the audience

　　Ability to complete a variety of atypical assignments as needed

　　Ability to complete work with a limited degree of supervision

　　Required Education:

　　Associates Degree or pursuing a Bachelor’s degree or equivalent work experiencePreferred Education:

　　Bachelor's Degree from a 4-year college; or equivalent work experience#LI-JB4

　　Job ID: 10075676

　　Location: Lake Buena Vista,Florida

　　Job Posting Company: Walt Disney World Resort

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.