Position Summary:

　　Provides leadership for several key technology infrastructure service areas, enabling the delivery of a high-value capabilities to McLaren Health Care. Serves as a strategic interface between McLaren Health Care stakeholders and our key supporting partners ensuring critical success factors are met.

　　The Technology Delivery Manager is responsible for dependable service delivery, successful project delivery, financial health, process development and improvement, short-term and long-term strategies, and relationship management for their technology service areas.

　　Essential Functions and Responsibilities

　　:

　　Manage the delivery of dependable technology services

　　Manage and reconcile IT budgets within technology service areas

　　Manage McLaren Health Care supporting partners,ensuring strong relationships and contractual commitments are being met

　　Manage the delivery of projects within technology service areas, meeting time, schedule and quality commitments

　　Collaborate with process teams to create and improve process contributing to technology service areas dependability and efficiency

　　Understand organizational resources, priorities, needs and policies within the McLaren Health Care organization.

　　Qualifications:

　　Required:

　　High school diploma or GED

　　10 years of progressively responsible IT operations experience

　　3 years of experience managing multiple cross functional teams or projects

　　3 years of services delivery management experience, within multiple technology service areas, some of which are:

　　data center, server, storage, network, voice, call center, database, application presentation and middleware

　　OR

　　Bachelor’s degree from an accredited college or university, preferably in computer science, information systems, business administration or related field

　　6 years of progressively responsible IT operations experience

　　3 years of experience managing multiple cross functional teams or projects

　　3 years of services delivery management experience, within multiple technology service areas, some of which are:

　　data center, server, storage, network, voice, call center, database, application presentation, and middleware

　　Preferred:

　　Information Technology Infrastructure Library (ITIL) Foundation certified

　　3 years Health Information Technology experience

　　5 years service delivery management experience in a 24hours/7 days a week operation

　　Certification(s) in any of the following disciplines: Enterprise Architecture, Project Management, Lean, Agile certification(s)