Technical Writer (12 month FTC)

　　Job ID

　　150692

　　Posted

　　12-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Project Management

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Writer (12-month FTC) to join the team in London. The successful candidate will be responsible for reviewing, and updating, current CSIM policies, procedures, and standards at a global level. This role is vital for ensuring consistency, compliance, and effectiveness in CSIM practices across the client regions in EMEA, APAC, and AMS.

　　Key Responsibilities:

　　Develop comprehensive documentation that meets organizational standards.

　　Gain deep understanding of current Data Centre and White Space management processes, and translate complex information into simple, polished, engaging content.

　　Write user-friendly content that meets the needs of target audience, turning insights into language for user success.

　　Evaluate current content and develop innovative methods for improvement.

　　Completing a review of current Data Centre and White Space management documentation to verify, consolidate and categorise into Standards, Policy, process / procedures.

　　Work with the client leads at a global level to prioritise updating of documentation.

　　Undertake review of documentation in place.

　　Undertake a gap review of what Morgan Stanley have in place, to what they need.

　　Review polices/procedures as fit for purpose to globalise them (creating any that do not exist).

　　Translate the three regions’ operating procedures into global standards documents.

　　Update finalized items into the current playbook.

　　Experience Required

　　Two or more years of experience as an effective technical writer

　　Ability to evaluate and analyse complex information with a natural desire to help people understand it

　　Strong PC skills, MS Office

　　Self-motivated and resourceful

　　Good administrative skills - Superb written communication skills, with a keen eye for detail

　　Well organised and good prioritisation and planning skills.

　　Service orientated attitude combined with innovative thinking.

　　Knowledge and awareness of the facilities management industry

　　Knowledge of instructional design methodologies and best practices

　　Ability to communicate at all levels.

　　Proven ability to quickly learn and understand complex subject matter.

　　Experience in writing documentation and procedure manuals for various audiences

　　Experience in working with engineers to improve user experience, refine content, and create procedural, policy and process content.

　　About CBRE Global Workplace Solutions:

　　As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

　　CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

　　Application Process:

　　Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

　　Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

　　No agencies please.

　　Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

　　#GWSEMEA

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　Bachelor's degree (BA/BS) in a related field of work with a minimum of 2 years experience writing software documentation or technical product manuals or equivalent combination of education and experience.

　　CERTIFICATES and/or LICENSES

　　None

　　COMMUNICATION SKILLS

　　Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

　　FINANCIAL KNOWLEDGE

　　Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

　　REASONING ABILITY

　　Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

　　OTHER SKILLS and ABILITIES

　　Advanced skills in Microsoft Office, including Visio. Thorough understanding of D&T architecture, concepts from both an infrastructure and development standpoint.

　　SCOPE OF RESPONSIBILITY

　　Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)