In this role, you have the opportunity to

　　Liaise with both AGITO customers, and our service providers to ensure AGITOs Rental units, and the installed Medical Imaging Equipment (MRI, CT & IGT) are maintained to our customers’ expectations & OEM standards.

　　You will be working in small, friendly and dedicated team, & reporting directly to ‘Maintenance Lead’. Daily interactions with AGITOs customers and service providers with the shared goal of maintaining equipment ‘uptime’ and overall customer satisfaction.

　　You will play a part in ensuring AGITO Rental units, and all our medical equipment receive the timely maintenance they require to ensure the equipment remains safe and serviceable. Your input will mean patients will receive the imaging they need for a speedy medical diagnosis, and could ultimately improve patient outcomes.

　　When fully trained, flexible working is encouraged (i.e. working from home). Some time at the office will be required to suit the business needs. You will receive full & ongoing training for this role and get an insight into medical equipment / mobile units and get experience in this fast moving, technically orientated sector.

　　You are a part of

　　AGITO Medical, which is 100% owned by Philips and part of the multi-vendor division within Services and Solutions Delivery. AGITO Medical provides flexible and cost-efficient medical imaging equipment to hospitals, clinics and distributors worldwide, including rental solutions and spare parts from all major brands.

　　You are responsible for:

　　Completes all mandated training before the due date as stated in the applicable learning management systems.

　　Monitors fault notifications received from the customer, providing support to AGITO Rental customers in the event of a breakdown call where needed, and determines the service support needed to rectify the customer problem.

　　Liaises with Service Providers to provide breakdown support, escalating to ‘Maintenance Lead’ and AGITO Senior Management when required.

　　Develops Action Plans for escalations alongside the ‘Maintenance Lead’ and maintains communication with the customer through all stages of fault rectification at all stages, to final resolution.

　　Conducts basic root cause analysis at the conclusion of escalations and initiates any necessary corrective actions to prevent reoccurrence of faults.

　　Plans Preventative Maintenance Service visits with the applicable Service Providers for all installed equipment as per the OEM requirements.

　　Maintains all AGITO Service Records, ensuring they are an accurate record of service activities conducted.

　　Plans Annual Radiation Protection checks with the assigned AGITO Radiation Protection Advisor.

　　Ensures any feedback and safety related incidents are submitted, as per training on managing customer feedback, as soon as possible but within two business days. Informing Maintenance Lead of any Safety related incidents immediately.

　　Attends regular AGITO Rental Solutions Operational Meetings, sharing knowledge with colleagues and increasing awareness of any operational challenges or risks.

　　Supports the Service Providers Resource Planner when required, to assist with any service activities surrounding Field Modification coordination.

　　To succeed in this role, you should have the following skills and experience:

　　Bachelor degree

　　Microsoft literate

　　Strong organisational skills

　　People orientated mind-set/ customer focused

　　Great team-work capabilities with strong communication skills and flexible mind-set

　　Fluent in English (in writing and speaking). Any additional EU language skills an advantage (German/French/Spanish/Dutch especially)

　　Prior experience in a customer facing role is preferred. Able to manage customers and service providers in a way to expedite the equipment uptime, understanding both customer requirements and service providers responsibilities.

　　Clinical experience or background would be an advantage.

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

　　Learn more about our business.

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